Senior Manager,HR and Support Job Ottawa area,Ontario Canada,IT/Tech

Position: Senior Manager, HR Applications and Support

Posting Reason: Replacement of a regular position

Job Type: Employee

Anticipated Duration in Months (for contracts and temporary assignments): N/A

Job Family: IT Infrastructure and Systems

# of Open Positions: 1

Faculty/Service - Department: Fin-HR Applications and Support, Financial Resources

Campus: Main Campus

Union Affiliation: N/A

Date Posted (YYYY/MM/DD): 2026/07/30

Applications must be received BEFORE (YYYY/MM/DD): 2026/08/24

Hours per week: 35

Salary Grade: Non-Union Grade NM2

Salary Range: $ - $

Candidates may be contacted before the posting closes.

Note:

if this is a union position:

The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can to find out more.

Position purpose:

Reporting to the Director of HR and Finance Applications and Support, leads the strategy, delivery, and continuous improvement of the University’s HR applications, ensuring systems are reliable, scalable, and aligned with institutional priorities and business needs. Provides overall direction for application management, enhancement roadmaps, and service delivery, with a strong focus on optimizing performance, enhancing the user experience, and maximizing value.

Leads a multidisciplinary team of experts responsible for system configuration, reporting, support, and innovation. Fosters a culture of accountability, collaboration, and continuous improvement, enabling high-quality service delivery and ensuring responsiveness to evolving operational demands. Partners with business leaders and stakeholders to translate strategic objectives and operational requirements into effective, sustainable technology solutions that improve efficiency and support informed decision-making.

Drives the prioritization and execution of initiatives in a dynamic environment with competing demands, balancing immediate operational needs with long-term strategic goals. Ensures strong governance, effective change management, and the successful delivery of system enhancements and reporting capabilities. Monitors system performance, service levels, and user satisfaction to identify opportunities for optimization, innovation, and ongoing improvement.

In this job, your responsibilities will include:

Team leadership: Manages a team of business analysts and technical experts. Provides administrative and technical direction to its team and ensures its applications’ development, configuration, maintenance, and improvement, and support of users with the highest standards. Recruits staff, drives performance, identifies development needs, mentors, and recommends appropriate training strategies. Promotes a positive work environment, adaptability, and a culture of continuous improvement, and resolves conflicts as needed.
Workload and project management: Plans and monitors operational pipelines and projects by leading, supervising, negotiating, and coordinating the efforts of multiple interdisciplinary stakeholders. Establishes operational dashboards, project plans, project management structures, and control methodologies so requests and projects are completed on time and, if applicable, within budget. Ensures that risks are monitored and that risk mitigation strategies (including critical path analysis) are implemented when necessary.
Process management: Oversees the design of system workflows by using expert knowledge to match business requirements to technology options. Performs business process analysis techniques and collaborates with internal and external stakeholders to deliver value-added solutions while optimizing controls, standardization, and efficiency. Applies the concepts and principles of change management, ensures that appropriate communication strategies are put in place with respect to operational pipelines, new projects and business process changes.
System changes: Collaborates and works proactively with technical and business stakeholders (at all levels) to benchmark, review, recommend and execute developments to meet business needs and manage expectations. Builds business cases (as needed). Understands system interdependencies, aligns with other sectors on preventing…

Senior Manager, HR and Support