Job Description & How to Apply Below
Are you a hands-on IT professional who enjoys solving technical problems and finding better ways for a business to work?
We’re looking for an IT & Business Systems Specialist to support a growing mechanical and building services organization in getting the most out of its technology. This role combines IT support, business applications, systems optimization, automation, and emerging technology.
You’ll work closely with employees across the organization to troubleshoot technical issues, support critical business systems, and identify practical ways to improve workflows, connect systems, and make day-to-day operations more efficient.
💻 Who You Are
- A hands-on IT professional who enjoys solving problems and improving how technology is used
- Comfortable supporting both end users and business applications
- Naturally curious and able to quickly learn new systems and technologies
- Interested in understanding how business processes work and where technology can make them better
- Comfortable working independently and taking ownership from identifying a problem through to implementing a solution
- A strong communicator who can work effectively with both technical and non-technical employees
- Someone who enjoys variety and working across different areas of technology
- Interested in automation, integrations, and AI and how they can create practical business value
📍 Work Type
- Location: Ottawa, Ontario
- Fully On-site – 5 days a week in-office
- Job Type: This is a newly created position
Requirements
🎯 What You’ll Do:
- Provide hands-on internal IT support, including hardware, software, connectivity, user access, and account issues
- Administer and support Google Workspace, including Gmail, Drive, Calendar, and user access
- Support and become a subject matter expert on the organization's core business applications and SaaS platforms
- Work with employees to understand system challenges and identify opportunities to improve functionality, configuration, and adoption
- Support the implementation of new software, system enhancements, and technology solutions
- Identify opportunities to connect systems, improve information flow, and reduce manual processes
- Build or configure workflow automations and integrations using available tools and platforms
- Explore and implement practical AI solutions that improve productivity and reduce administrative work
- Work with teams across the organization to translate business needs into practical technology solutions
- Coordinate with external vendors and technology partners when specialized support is required
- Maintain IT documentation, procedures, and knowledge resources
⭐ What We’re Looking For:
Must-Haves
- 2–5 years of experience in IT support, systems support, business applications, or a similar hands-on technology role
- Hands-on experience providing internal IT support
- Experience supporting SaaS applications and business systems
- Experience with Google Workspace
- Strong technical troubleshooting and problem-solving skills
- Ability to quickly learn unfamiliar software and technology
- Strong understanding of business processes and how technology can improve them
- Comfortable working independently and taking ownership of issues through implementation
- Strong communication skills with both technical and non-technical employees
- A curious, practical, and operational mindset
Nice to Have
- Experience with workflow automation platforms such as Zapier, Make, or similar tools
- Experience with APIs, integrations, or webhooks
- Exposure to AI tools, automation, or AI agents
- Experience supporting project management, accounting, field service, construction, or other industry-specific software
- Experience with SaaS implementation or application administration
- Basic scripting or technical development experience
- Experience working with technology vendors and software providers
- Experience working in a small or mid-sized organization where you've had broad technical responsibilities
🔥 What Makes This Role Exciting?
- Technology Meets Operations: Work at the intersection of IT, business systems, process improvement, automation, and AI.
- Real Business Impact: Improve how teams work, reduce manual effort, and help employees get more value from their technology.
- Ownership & Autonomy: I…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×