Technical Support Analyst, Security Systems

Technical Support Analyst, Security Systems

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The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers:
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Find out more about the next steps in our Recruitment process.

In addition to the position being staffed, this competition may be used to fill similar opportunities (Regular or Term) that become available at the same job grade. If you’re interested in this type of role, we encourage you to apply.

What you will do

As the Technical Support Analyst, Security Systems, you will support the confidentiality, integrity, availability and reliable operation of the Bank’s physical security systems. Reporting to the Manager, Physical Security Systems, you will provide day-to-day system administration, technical support and troubleshooting. You will also assist Bank Security Officers and other authorized users with system issues, procedures and training.

Specifically, you will:

• Administer, maintain and support Enterprise Security Systems (ESS), including physical access control, video management and related technologies, in accordance with approved standards, procedures and operational requirements.
• Manage incidents, service requests and system issues by troubleshooting problems, assessing requirements, implementing approved corrective actions and escalating complex or high-risk matters as appropriate.
• Maintain ESS configurations, user access, inventories, technical records and controlled documentation repositories to support effective lifecycle, configuration and information management.
• Assess and coordinate requests affecting ESS systems, services, processes and procedures by gathering requirements, evaluating options and impacts, and preparing recommendations for review and approval.
• Support system testing, quality assurance, upgrades, implementations and service improvements by coordinating activities, validating outcomes and documenting follow-up actions.
• Monitor service-provider activities, work assignments, risks, issues, dependencies and milestones; identify variances; maintain supporting records; and provide status information and analysis for review by project leads and management.
• Develop and maintain technical procedures, standards, operational guides and training materials, and provide technical guidance and training to Bank Security Officers, authorized users and stakeholders.
• Monitor compliance with applicable security policies, standards and controls; identify risks, gaps and non-compliance; support technology assessments and modernization initiatives; and participate in after-hours support and travel as operational requirements dictate.

What you need to succeed

To succeed in this role, you will bring a strong blend of hands-on technical security systems experience, structured analysis, sound judgement and service orientation. You are comfortable working in a controlled operational environment, supporting day-to-day system reliability while gathering evidence, clarifying requirements and preparing practical recommendations for review. You can manage multiple priorities, communicate clearly with technical and non-technical partners, and escalate issues appropriately when operational, security or business risks require attention.

You bring experience supporting and troubleshooting physical security systems, including access…