Applications Specialist-Intern

We are seeking a proactive and detail-oriented Applications Specialist Intern to join our Corporate IT - Enterprise Applications team. In this role, you will play a vital part in maintaining the efficiency of our IT service delivery. You will gain hands-on experience managing our enterprise Office 365 environment, administering key SaaS applications like Bitwarden and Dropbox, handling email signature deployments, assisting with ticket queue management, and contributing to AI Research & Development initiatives.

This internship is designed to provide you with practical, real-world experience in enterprise IT and identity access management while working alongside collaborative technology professionals. WHAT YOU WILL DO
* Queue Management & Service Delivery:
Monitor and manage the incoming IT ticketing queue. Efficiently triage and distribute requests to team members based on their specific areas of expertise.
* Application Administration:
Assist in the day-to-day administration and provisioning of core corporate tools, including: + Bitwarden:
Assist with password management best practices. + Dropbox + Email Signature Management:
Assist with email signatures to ensure consistent corporate branding across email clients.
* Incident Response:
Ensure high-priority and critical service tickets are escalated and resolved in a timely, systematic manner to uphold service delivery expectations.
* User Support &

Collaboration:

Actively follow up with end users to gather necessary troubleshooting information, resolve issues, and provide clear updates regarding their technical requests.
* Documentation & Knowledge Sharing:
Author, update, and organize technical documentation. Assist the team in creating clear, accessible knowledge-base articles for both internal IT staff and self-service end users.
* AI Research & Development:
Assist in researching, testing, and investigating artificial intelligence (AI) tools and workflows to enhance enterprise IT productivity and automation.
* Platform Support:
Help support and maintain our corporate Office 365 environment to optimize productivity across the organization. WHAT WE ARE LOOKING FOR
* Current Enrollment:
Must be currently enrolled in an accredited post-secondary education program with co-op/internship eligibility.
* Eligible Fields of Study: + Diploma Program in IT / Computer Systems + Bachelor of Computer Science + Bachelor of Computer Engineering + Or an equivalent technical field of study. WHAT WILL MAKE YOU STAND OUT We welcome candidates with a diverse set of technical interests and backgrounds. The following skills and experiences are highly valued:
* Office Suite Proficiency:
Strong familiarity with standard office productivity applications (e.g., word processing, spreadsheets, documentation tools).
* O365 Administration:
Familiarity or conceptual knowledge of Microsoft Office 365 environments—specifically Exchange, Teams, One Drive, and SharePoint.
* Communication

Skills:

Strong written and verbal communication skills, with an ability to write user-friendly instructions and manage professional email communications.
* Problem-Solving & Organization: A structured mindset with the ability to prioritize tasks and track follow-ups in a fast-paced environment.
* Curiosity for AI: A passion for emerging technologies and a desire to participate in AI research and pilot applications.