Change Manager driving workplace transformation implementing desk booking solution and establishing KPIs to track Job Ottawa area,Ontario

Position: Change Manager driving workplace transformation by implementing a desk booking solution and establishing KPIs to track

Change Manager driving workplace transformation by implementing a desk booking solution and establishing KPIs to track and optimize the performance of newly adopted workplace models.

Project description:

To support Workplace Services (WPS) in the design, implementation, and optimization of a shared, flexible workspace model aligned with the organization’s growth, modernization, and hybrid work initiatives, and to ensure a smooth transition to an unassigned desk model, effective use of a desk booking tool, and enhanced employee experience. This includes the adoption of an unassigned/shared desk model, implementing a desk booking tool, space consolidation, and the introduction of new workplace norms.

Must Haves:

Change Manager (5+ years)

Workplace transformation engagements (2+)

Developing KPIs and/or performance measurement frameworks (2+ years)

Responsibilities:

Design and implement change interventions that improve organizational effectiveness through system- and people-centered strategies.

Facilitate scenario based “Working in the New Way” sessions

Develop and assist in implementing change management strategies, plans, and frameworks.

Reduce employee anxiety and uncertainty through transparent communication and ongoing support.

Reinforce trust by ensuring employees know where to go for help and how to use available tools confidently.

Develop tools/visuals such as “How We Work Here” in shared spaces to reinforce key norms.

Continue building and aligning the centralized hub (WPS webpage) for guidance, FAQs, and support contact information etc.

Equip managers with facilitation guides, tips sheets and coaching support to address team concerns.

Identify and communicate all tools, resources, and expectations related to unassigned seating and desk booking.

Evaluate change effectiveness and identify gaps or risks to improve awareness and understanding across the organization.

Develop performance measurement and evaluation frameworks.

Prepare and lead along with WPS team drop-in sessions or virtual office hours for managers to ask questions and troubleshoot challenges.

Facilitate and prepare training material for management and employees to help review expectations and help teams feel connected despite space sharing or other sessions as needed.