Director - IT Operations Job Ottawa area,Ontario Canada,IT/Tech

Company Description

If you’re looking for more, you’ve come to the right place.

From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

Be part of what makes us different.

You'll be responsible for leading the IT team in managing the daily operations and delivering reliable, secure, and high-performing technology infrastructure, cybersecurity programs, and support services across all retail locations, distribution centres, and corporate offices. This role acts as the primary accountability for IT operations, including: infrastructure stability, cybersecurity, service delivery, and vendor performance, ensuring technology enables smooth business operations and a strong customer and employee experience.

Here are some of the other ways you’ll help us stand out:

Oversee the stability, performance, and availability of enterprise network and infrastructure across all locations.

Ensure all systems supporting retail, distribution centre, and corporate operations (including: POS, inventory, and in-store technologies) are supported, maintained, and operating effectively.

Drive the alignment and integration of technology infrastructure, systems, and standards across the organization, serving as the primary IT point of contact for enterprise-level integration initiative.

Lead capacity planning, lifecycle management, and infrastructure documentation practices.

Maintain and enforce cybersecurity and network security standards, including PCI-DSS compliance and privacy requirements.

Oversee vulnerability management, patching, and remediation activities.

Lead incident response and business continuity planning in collaboration with key stakeholders.

Define and enforce IT service delivery standards, including escalation and support processes across all environments.

Oversee IT support services to ensure timely and effective resolution of issues across stores, distribution centres, and corporate teams.

Drive continuous improvement in incident, problem, and change management practices.

Manage vendor and managed service provider relationships, including contract performance and service delivery.

Oversee operating and capital budgets, identifying opportunities for efficiency and cost optimization.

Support the rollout and ongoing reliability of in-store technologies, ensuring minimal operational disruption.

Contribute to overall operational success by taking on additional responsibilities as required.

Qualifications

What you bring to the table.

We provide the opportunity, and you bring the potential.

A genuine passion for delivering engaging and exceptional customer service.

Typically requires post-secondary education in Computer Science, Engineering, or a related field, combined with 15 years of experience in IT operations, infrastructure, and technology services, including 5 years in a senior leadership role, or an equivalent combination of education and experience.

Experience in retail or multi-entity environments considered a strong asset.

Strong expertise in network infrastructure, IT operations, and cybersecurity, including PCI-DSS and risk management.

Proven experience developing and executing technology strategies and roadmaps.

Strong knowledge of cloud architecture and experience leading cloud migrations initiatives.

Strong expertise in IT service management, including: incident, problem, and continuous improvement practices.

Strong vendor management and contract oversight experience in distributed…