Technical Support Administrator at Convergence

Join Convergence Networks as a Technical Support Administrator in Ottawa, emphasizing excellent customer interaction and IT problem-solving skills. Engage effectively with clients through multiple channels to address IT requests promptly.

This Service Desk Administrator position focuses on delivering proactive support as you troubleshoot various technical issues. With 2+ years of experience in the IT sector, you’ll manage high volumes of requests, ensure customer satisfaction, and maintain detailed records of interactions. This fast-paced role rewards your eagerness to learn and grow.

Key Responsibilities:

• Address inbound customer calls and emails for support

• Troubleshoot and resolve help desk tickets efficiently

• Escalate complex issues to senior IT staff as necessary

• Track and document all communications and problem resolutions

• Ensure positive customer experiences through effective service

Requirements:

• High school diploma or equivalent

• Over 2 years’ experience in service desk or technical support

• Proficient in network troubleshooting and Microsoft tools

• Strong problem-solving and communication skills

• Eagerness to adapt and learn in a dynamic environment

Leverage your technical skills as a contributor to Convergence Networks’ customer support team in Ottawa.