Co-op​/Intern IT Support Technician

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption.

With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

As a member of our IT Services team, you will provide superior support to our employees to ensure they have effective use of their computer, software and network. You will be responsible for providing support for hardware, software and application support and assist the team ongoing projects.

This is an on-site position. You must be in the Ottawa, Canada office, five days a week.

This is a full-time, 12-month position, starting January 2027.

This position is open to co‑ops and interns. To be eligible, you must be currently enrolled in full‑time education or be a recent/upcoming graduate within 12 months of the placement end date.

$19.46 - $28.55 hourly rate. The final offer within this range will reflect the candidate’s skills, year of education, and experience.

• Provide responsive and friendly telephone, face‑to‑face and online support to Kinaxis end‑users who are distributed globally
• Work from a queue of tickets logged against systems/services supported by Kinaxis Corporate IT, staying within our SLA
• Ensure proper escalation occurs for unresolved issues
• Install and configure software and hardware for end users and the IT infrastructure
• Assist in testing systems both developed in‑house and hosted in the cloud
• Provide guidance and best practices on IT services to end users
• Assist the team in the set‑up, testing of multiple workstations
• Asset Management to help the team maintain accurate information of IT assets
• Create user accounts and manage access control based on company policies
• Occasionally interact with third party providers from a hardware warrantee perspective
• Must be onsite to support Kinaxis’ current and new headquarters in Kanata West
• May perform additional projects upon request

• College diploma in a related discipline and 1+ years relevant experience in a customer‑focused environment working with global end users
• Strong knowledge supporting…