IT Operations & Systems Support Specialist

IT Systems Support Specialist
- Technology & Infrastructure

Location: Ottawa, ON
- On-Site
Contract: 6 Months + Extension
Start: ASAP

We are seeking a hands-on IT Systems Support Specialist to provide technical support across a complex, highly operational technology environment.

This is an excellent opportunity for a Junior to Intermediate IT professional who enjoys a combination of end-user support, Windows systems, networking, infrastructure troubleshooting, and hands-on hardware support
.

The successful candidate will support both traditional corporate IT infrastructure and specialized operational technology, including workstations, servers, networks, kiosks, printers, displays, telephony, security systems, and other technology used within a large operational facility.

Previous airport experience is NOT required. Experience supporting technology in an airport, transportation, logistics, healthcare, manufacturing, or other 24/7 operational environment would be considered an asset.

• Install, configure, maintain, and troubleshoot desktops, laptops, hardware, software, and peripheral devices
• Provide responsive onsite and remote technical support to internal users
• Troubleshoot Windows environments, Active Directory, Exchange, VPN, storage, and related enterprise systems
• Create, modify, and remove user accounts and assist with password resets and access issues
• Apply operating system updates, patches, and configuration changes
• Troubleshoot and maintain LAN/WAN connectivity
• Diagnose issues involving routers, switches, firewalls, servers, and other network-connected equipment
• Install, configure, and support specialized hardware such as kiosks, service desks, boarding pass printers, baggage tag printers, displays, and other operational devices
• Support technology associated with building systems, operational systems, displays, parking, public address, telephony, and security/access-control environments
• Respond to help desk tickets and service requests
  , providing timely troubleshooting and resolution
• Analyze system logs and identify potential system or infrastructure issues
• Assist with the deployment and implementation of new technology solutions
• Support system upgrades and ongoing infrastructure improvements
• Maintain hardware/software inventory and licensing information
• Assist with ordering IT equipment, supplies, and services
• Maintain technical documentation, reports, and operational logs
• Perform other related IT support duties as required

• College diploma or university degree in Computer Technology, Computer Science, Information Technology, or a related discipline

OR

• A combination of relevant education and approximately 3+ years of related IT experience
• Hands-on experience with IT support, systems support, infrastructure, or technical troubleshooting
• Knowledge of Windows operating systems and enterprise applications
• Experience with hardware and software troubleshooting
• Working knowledge of Active Directory
• Understanding of LAN/WAN networking and connectivity troubleshooting
• Familiarity with servers, networking equipment, workstations, printers, and peripheral devices
• Understanding of IT security concepts and standard IT support practices
• Experience working with a ticketing/service desk system
  ; experience with any established ticketing platform is acceptable
• Strong troubleshooting and analytical abilities
• Strong customer-service and interpersonal skills
• Excellent verbal and written communication skills in English
• Ability to prioritize multiple technical issues in a busy operational environment
• Self-motivated, organized, detail-oriented, and comfortable learning unfamiliar technologies

Candidates must possess a valid Class G driver's licence (Ontario) or Quebec equivalent and be able to provide a driver's abstract issued within the last month
.

The following would be considered assets but are not mandatory
:

• Experience supporting technology within an airport, transportation, logistics, or other operational environment
• Exposure to Common Use Passenger Processing Systems (CUPPS)
• Exposure to Common Use Self-Service (CUSS) kiosks
• Experience supporting passenger information kiosks, check-in desks, boarding pass printers, baggage tag printers, or similar self-service technology
• Experience with building management, operational technology, display, telephony, parking, or security systems
• ITIL certification or familiarity with ITIL/IT service management practices
• Project coordination or…