Cloud Administrator; Term Position

Offered in: Ottawa, Northern ON, NW QC, Windsor

Hours
Daytime, Monday to Friday

Wage
$77,750/year

Department
Shared Services

Location: 24 Colonnade Road, Ottawa ON
Schedule: Daytime, Monday to Friday
Salary: $77,750/year

We are currently recruiting for a term Cloud Administrator (12-month term) to work on-site at our office in Ottawa, Ontario. This is a newly created position.

As the Cloud Administrator, you will be the organization’s senior technical resource for our Microsoft 365 (M365) and cloud environment. You will carry out configurations, resolve complex technical issues, and provide remote support to users across multiple sites. You will also serve as the technical point of contact for new technology initiatives: researching emerging tools, assessing their fit within our environment, and defining how they will be supported once adopted.

This is an ideal opportunity for someone who enjoys solving complex problems, connecting technology to business needs, and helping shape how the organization adopts new tools.

• Configure, administer, and troubleshoot the organization’s Microsoft 365 and cloud environment
• Diagnose and resolve complex issues spanning identity, endpoint, network, and application layers
• Provide remote support to users across multiple sites and locations
• Gather M365 and cloud requirements from business leaders and communicate available options and constraints
• Keep stakeholders informed of planned maintenance, project status, and outages
• Research emerging technologies (e.g., VoIP, radios, ticketing platforms, SharePoint) and assess their fit within our environment
• Act as the technical point of contact between project teams, vendors, and the IT team on new technology initiatives
• Present technology recommendations to IT leadership for approval
  
  Coach and transfer knowledge to IT support staff, and train the team on newly introduced platforms
• Contribute to and maintain the knowledge base, including troubleshooting guides and FAQs
• Drive process improvement initiatives and facilitate continuous improvement (Lean) discussions

• Work for a reputable and nationally known company
• Work in a challenging and rewarding work environment
• Generous paid time off, holidays and sick days
• Retirement plans with company matching of employee contributions
• Employee discount programs, social outings and holiday gatherings
• Free Parking available on site
• You have strong troubleshooting and problem-solving skills across cloud, software, and network environments
• You are proficient in configuring and managing Microsoft 365 (Outlook, Teams, SharePoint, One Drive, Power Automate), including MFA and conditional access policies
• You have experience managing users, groups, permissions, and authentication in Entra  (Azure Active Directory) and hybrid environments
• You are proficient with Microsoft Intune for device provisioning, policy enforcement, application deployment, and compliance
• You have experience installing, configuring, and supporting Windows Server environments
• You have experience supporting Microsoft Teams, VoIP telephony, and radio communication systems
• You can clearly explain technical concepts and constraints to non-technical stakeholders
• You enjoy researching new technologies and evaluating their practical fit in an existing environment
• You build strong working relationships with business leaders, vendors, and project stakeholders
• You work independently while recognizing when to escape or seek approval

• Diploma or degree in Computer Science, Information Technology, Engineering, or a related field (a relevant combination of experience and training will be considered)
• Strong hands-on experience administering Microsoft 365 and Entra …