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Job Description & How to Apply Below
Take charge as an Incident Management Leader with Donna Cona Inc. in Ottawa. This sub-contract role demands deep expertise in managing high-urgency incidents across large enterprises.
Donna Cona Inc. is seeking an experienced Incident Management Leader for one of our key governmental clients. Candidates should possess 8-10 years of dedicated incident management expertise, especially within complex, high-availability systems.
Your role will focus on leading complex incident bridges, managing various technical teams, and ensuring operational continuity.
Key Responsibilities:
• Lead high-urgency incident management processes
• Conduct post-incident reviews and drive improvements
• Collaborate with technical teams and senior stakeholders
• Maintain structured communication during stressful situations
• Support Oracle People Soft in regulated environments
Requirements:
• Security clearance at the Reliability level
• ITIL Service Management certification, preferably ITIL 4
• Bilingual communication skills in English and French
• Proven experience in critical incident environments
• Strong analytical and problem-solving abilities
Effectively manage incidents and improve outcomes for a major government client in Ottawa.
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