Systems Administrator; Term Position

We are currently recruiting for a term Systems Administrator (12-month term) to work on-site at our headquarters in Ottawa, Ontario. This is a newly created position.

As a Systems Administrator, first and second-level technical support to end-users while ensuring that incidents and service requests are prioritized, tracked, and resolved within established service level agreements (SLAs). You will play a key role in maintaining system stability, improving service delivery processes, and supporting a secure, modern IT environment.

This is an ideal opportunity for someone who thrives in a structured, service-driven IT environment and is motivated to improve systems, processes, and user experience.

• Act as the first point of contact for IT incidents and service requests
• Diagnose and resolve issues related to hardware, software, Microsoft 365, and network connectivity
• Ensure all tickets are logged, prioritized, and resolved within SLA timelines
• Escalate complex issues to appropriate support tiers while maintaining ownership
• Deploy, configure, and troubleshoot Microsoft Intune for endpoint management and security enforcement
• Monitor system performance, alerts, and outages; identify trends and potential vulnerabilities
• Generate and contribute to reporting on ticket trends, resolution times, and recurring issues
• Provide clear, professional communication to end-users throughout the support process
• Contribute to and maintain knowledge base documentation and troubleshooting guides
• Identify recurring issues and recommend process or system improvements
• Support onboarding and training of new IT team members

• Work for a reputable and nationally known company
• Work in a challenging and rewarding work environment
• Generous paid time off, holidays and sick days
• Retirement plans with company matching of employee contributions
• Employee discount programs, social outings and holiday gatherings
• Free Parking available on site
• You have strong troubleshooting and problem-solving skills across IT systems and environments
• You are highly proficient with Microsoft Intune (device management, policy enforcement, compliance)
• You have hands‑on experience with Microsoft 365, Windows 11, and Azure Active Directory
• You are comfortable working within an ITSM/ticketing system in an SLA-driven environment
• You understand networking fundamentals (IP addressing, DHCP, DNS, connectivity troubleshooting)
• You are customer-focused and can clearly communicate technical concepts to non-technical users
• You are organized, can prioritize effectively, and thrive in a fast‑paced, service‑oriented environment
• You have hands‑on experience supporting Microsoft 365 applications (Outlook, Teams, SharePoint, One Drive), including troubleshooting email configuration, synchronization issues, and collaboration tools
• You take initiative to identify trends, improve processes, and prevent recurring issues

• Diploma or degree in Computer Science, Information Technology, or a related field
• Strong hands‑on experience with endpoint management tools such as Microsoft Intune in an enterprise environment
• Experience supporting modern endpoint security practices (e.g., MFA, device compliance, secure access)
• You demonstrate a strong customer service mindset, including empathy, patience, and the ability to build positive relationships with end-users
• Bilingual in both English and French is highly desirable and preferred
• Must be eligible for and able to obtain and maintain a Government of Canada Secret security clearance

Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar…