Configuration Specialist

About Us:

Behind every innovative new medical device, new healthcare policy, and research into new treatments, there’s a literature review. At DistillerSR Inc., we’re changing the way that scientific research is conducted. Founded in 2008, DistillerSR is the world’s leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-based health research. DistillerSR is used by 80% of the top 10 global medical device and pharmaceutical companies to inform life- changing product research, prepare regulatory submissions and to monitor for safety issues with medical products once in market.

At DistillerSR, we have three core values:
Always Leading, Always Innovating, and Always Trusted. Our amazing team lives these values every day and our customers trust us to bring them innovative, world-leading solutions that power their important work.

Scope of the Role:

Reporting to the Senior Manager, Solutions Engineering, the configuration specialist will be responsible for assisting with the analysis, design, configuration, and testing of DistillerSR solutions to meet client-specific requirements.

Duties & Responsibilities

• Liaise with Solution Engineers to validate and clarify clients’ business requirements.
• Configure software to satisfy client-specific business processes, rules, and other functional requirements.
• Test the fully configured solution to ensure it produces expected results.
• Troubleshoot and reproduce product observations.
• Support client testing through issue triage and resolution.
• Working with the Product and Engineering teams to elevate bugs and product feature requests from the clients.
• Be a creative and responsive member of cross-functional teams (Marketing, Sales, Customer Success).
• Understand the product, related industries and be able to demonstrate the product according to the client’s requirements.
• Document technical diagrams and specifications.
• Provide knowledge transfer to client project team members throughout the project lifecycle.
• Provide input into solution design throughout the project engagement.
• Contribute to team knowledge base and best practices.
• Leverage AI to augment workload and contribute to team best practices.

Note:

Duties are not limited to those listed above. Additional duties may be assigned as required. However, reasonable consultations with personnel will be made if possible, under business conditions.

Required Qualifications

• University degree or college diploma with a concentration in Computer Science, Information Systems, Business, Commerce, or equivalent.
• An analytical mindset and strong business communication skills.
• Minimum two years of experience in technical software configuration.
• Strong technical skills and experience with Python, JavaScript, XML, and JSON
• Basic understanding of APIs, REST and GraphQL.
• Basic understanding of probabilistic AI such as naïve bayes and SVM.
• Functional knowledge of Generative LLMs, prompt engineering, and skill/agent development.
• Working knowledge of the software delivery life cycle, including business requirements definition, understanding of functional specifications, development of test plans, testing, user training, and deployment.
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
• Excellent problem-solving, troubleshooting, and critical thinking skills.
• Ability to collaborate with technical and non-technical personnel.
• Well-developed computer skills, and a working knowledge of the Windows environment including MS Office Suite and Google docs and Google sheets.
• Attention to detail
• Ability to work under pressure with excellent time management and priority handling skills
• Strong…