IT Desktop Engineer - Co-Op​/Intern

IT Desktop Engineer – Co-Op/Intern

Student – Co-op, existing vacancy

Ottawa ON, Onsite

At Lumentum, we’re building the tech behind the world’s fastest networks and most advanced systems. Our optical and photonic solutions power everything from AI and cloud computing to data centers, telecom, and advanced manufacturing. We’re a global team of innovators working where light meets technology, solving big challenges that keep the world connected and moving forward. If shaping the future of connectivity excites you, you’ll fit right in.

12-16 months:
January 2027 - April 2028

Pay Range: $24-35/hr

• Coordinate, diagnose and troubleshoot incoming employee calls.
• Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
• Ensure key IT systems, hardware, services and processes are available.
• Proactively evaluate and monitor performance of key systems and processes to ensure continued business operations.
• Physical installation and maintenance of server and storage hardware.
• Coordinate and communicate with leadership on proposed or implemented resolutions and changes.
• Meet organizational SLA metrics.
• Work with the global team as well as local stakeholders in the implementation and testing of new technologies and/or initiatives.
• Collaborate with other IT and business teams on projects.
• Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
• Develop, document, and implement standard operating procedures and customer service guidelines relating to IT support.
• Manage incidents and service requests in the ticketing system in accordance with service targets and support procedures.
• Help users make effective use of supported technology and self-service resources.
• Provide case status updates to management and end-users.

Education: Candidates must be currently enrolled in a recognized Canadian post-secondary institution. Open to Bachelors, Masters, and PhD students in Computer Systems Technician or related fields.

Experience:

• Advanced Windows Desktop expertise is a must.
• Some experience in support Windows Server (2008R2, 2012R2) environments is a must.
• Some experience in supporting server environments and infrastructure is required.
• Some experience in supporting Linux (Red Hat/CentOS) environments is preferred.
• Some background in understanding and supporting hypervisor technologies is a must (VMware).
• Experience supporting Microsoft 365 and Active Directory and/or Microsoft Entra .
• Understanding of DNS, DHCP, TCP/IP, Wi-Fi, VPN, and basic network troubleshooting.
• Knowledge of infrastructure (SMTP, FTP, SFTP, ssh, DNS, DHCP) services is preferred.
• Experience in automation of manual tasks is preferred.
• Backup and restore technologies and practices is preferred.
• Cloud technology (Amazon, Google, Azure) is a plus.
• Familiarity with macOS support and mobile device management.
• Web server experience (Apache, IIS) is a plus.
• Working knowledge of Virtualization (VMware) is a plus.
• Enterprise Networking knowledge is a plus.

Key

Competencies:

• Strong language command of English.
• Excellent oral/written abilities.
• Mental flexibility, agility and adaptability to rapid changes.
• Outstanding customer service and positive attitude.
• Analytical, troubleshooting and problem-solving skills.
• Independent thinker with a strong desire to learn new technologies, processes and take on new challenges.
• Clear written documentation and effective cross-team collaboration.
• Driven to solving issues at the root level.

• Free parking
• Free gym
• Cafeteria with subsidized…