Tier 1 Support Specialist
Job Description & How to Apply Below
Step into a rewarding role as a Tier 1 Support Specialist with March Networks. This position focuses on remote monitoring and diagnostics of security systems in a supportive environment.
March Networks is expanding its Managed Services team through this unique NOC role. Your primary responsibilities will include monitoring customer installations, performing diagnostics, and maintaining health alert records for video surveillance systems. If you thrive in a dynamic environment and bring a passion for technology, this opportunity is for you.
Key Responsibilities:
• Monitor customer products for health alerts
• Perform remote diagnostics for recording devices
• Maintain status updates in the ticketing database
• Create tickets for customers utilizing Field of View Services
• Escalate unresolved issues to NOC Level 2 team
Requirements:
• Bachelor’s degree in a related field
• CCNA or Comp Tia certifications preferred
• Solid knowledge of TCP/IP and LAN/WAN
• Familiarity with CCTV and security industry
• Strong problem-solving and communication skills
Bring your analytical skills and customer focus to enhance service at March Networks.
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