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Spanish Bilingual Service Desk Consultant
Job Description & How to Apply Below
Spanish and English bilingual professionals can deliver Tier I technical support for Long View’s global clients across Canada. Customer service and troubleshooting matter.
As a Service Desk Consultant, you will support IT and communications systems through Long View’s Integrated Global Services team. The work centers on documenting customer issues, analyzing symptoms, determining urgency, and resolving technical or procedural problems. You will also coordinate escalations and service delivery improvements.
Key Responsibilities:- Document customer issues in the ticket management system
- Analyze symptoms and determine incident urgency
- Resolve issues where first-call resolution is possible
- Dispatch incidents to appropriate Tier II support groups
- Manage escalations and incidents through their lifecycle
- Two or more years providing Tier I technical support
- Fluent professional Spanish and English communication
- Excellent Spanish bilingual written and verbal communication
- Technical and procedural troubleshooting experience
- Availability and willingness to work weekends
Apply Tier I support, bilingual communication, troubleshooting, and customer service skills as a Spanish Bilingual Service Desk Consultant.
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