Job Description & How to Apply Below
Lead proactive incident management at Amazon, applying problem investigation and cross-functional coordination to support global Selling Partners. The role supports the Command Center.
As Major Incident Response Manager, you will work with software development, product, operations, and incident management teams. You will deliver scalable solutions, manage customer expectations, and improve support outcomes. The work centers on identifying problems, preventing recurrences, and minimizing unavoidable incident impact.
Key Responsibilities:- Manage the lifecycle of all problem types
- Investigate problems and diagnose underlying causes
- Develop workarounds and final solutions for known errors
- Analyze historical trends to prevent potential incidents
- Coordinate resolution across technical and operations stakeholders
- Three years of incident management or technical operations experience
- Two years of program or project management experience
- Two years coordinating high-severity service-impacting events
- Fluent English communication in reading, writing, and speaking
- Availability for flexible 24/7 on-call shifts
Apply incident response, problem management, and stakeholder coordination skills within Amazon’s global Command Center support organization.
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