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ServiceNow System Administrator
Job Description & How to Apply Below
Remote in Canada, administer Service Now with functional support, JavaScript development, and platform enhancements across scheduled 24/7 coverage.
As a Service Now Platform Administrator at Ateko, you will support, maintain, and evolve the platform for major brands. You will manage incidents, investigate user issues, and deliver improvements. Collaboration spans development, architecture, business analysis, quality assurance, change management, delivery teams, stakeholders, and clients.
Key Responsibilities:- Own Service Now incidents while meeting established SLAs
- Provide functional and technical support during scheduled rotations
- Analyze, troubleshoot, and follow up on reported issues
- Implement features and platform improvements from user stories
- Deploy documented, compliant change requests from stakeholders
- Minimum two years of Service Now system administration experience
- Knowledge of Incident, Change, and CMDB administration
- Experience with ACLs, UI Policies, Business Rules, and Catalog Items
- Service Now development knowledge, including client and server-side Java Script
- French and English communication;
Canadian residence and scheduled 24/7 availability
Apply Service Now administration, troubleshooting, development, and communication skills while supporting critical platform operations at Ateko.
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