Senior Solutions Engineer

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice- to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

N-able is seeking a Post Sales Solutions Engineer to join us on this exciting journey as we grow!

Please note this is a hybrid role, therefore attendance at the Ottawa collaboration hub is required.

• Build and Foster Relationships:
  Connect with partners to really understand their needs, tech stack, and how they're using our products, making sure they get the most out of their investment in N-able.
• Technical Expertise and Guidance:
  Offer top-notch technical advice by digging into complex requirements and making sure they fit well with N-able products. Work closely with partners to navigate any product gaps, and lead by example within the team, mentoring your colleagues.
• Partner Success Advocacy:
  Be the voice of our partners in technical talks with Product Management and Development. Show them how they can get even more out of N-able products to boost their business.
• Solution Design and Implementation:
  Collaborate with partners to tackle their technical needs. Guide them through creating custom monitoring, automation, and reporting solutions that fit their goals perfectly. Share best practices for deploying N-able products.
• Troubleshooting and Problem Solving:
  Get hands-on with tricky technical issues, making sure partners' problems are solved quickly, whether by you directly or by looping in our Support or other teams when needed.
• Training and Enablement:
  Provide training and support to both partners and internal teams, ensuring everyone gets the most out of N-able products.
• Market and Competitive Insight:
  Use your knowledge of MSPs and competitors to help with customer migrations and share insights that keep our partners ahead of the curve.
• Documentation and Accountability:
  Keep track of partner interactions, project updates, and solutions, ensuring everything’s communicated clearly and everyone’s on the same page.

• A proactive and curious mindset, always ready to engage with partners, ask the right questions, and dig into their unique technical needs.
• Previous experience in a customer facing technical role, especially within an MSP or in selling to MSPs.
• Strong communication and presentation skills, with the ability to lead and convey complex ideas clearly and consult effectively with partners in face-to-face meetings or in-person.
• Proficiency in Windows operating systems, scripting, automation, networking, and virtualization. Experience with Mac operating systems is preferred.
• A background in supporting Remote Monitoring and/or PSA solutions is a big plus.
• The ability to thrive in a fast-paced, dynamic environment, showing initiative and independence while meeting set objectives.
• Strong self-management and customer service skills, ensuring you can handle multiple projects and partner needs.
• A technical degree is complementary, but your experience and skills are what really count.
• Willingness to travel up to 5-10% of the time

What do we offer you?

• Medical, dental and vision - for employee, partner, and children!
• Generous PTO and observed holidays
• 2 Paid Volu Nteer Days  per year
• Pension Plan with company-contribution
• Employee Stock Purchase Program
• Discounted gym access at several local facilities
• FuN-raising…