Claims Service Consultant: Off Platform

This career opportunity is available at Tailored Claims Solutions for the Claims Service Consultant:
Off Platform who will be based at Hill on Empire.

The Off Platform CSC is responsible for the registration of new claims. This position entails ensuring accurate registration of claims within the agreed service level agreement and general administrative duties as required.

• Register claims within agreed service level agreements.
• Ensure accuracy of data captured on Santam and Broker systems.
• Ensure that claims are registered against the correct policy section based on the information provided.
• Liaise with brokers.
• Correction of errors/data that are identified on claims already registered.
• Upload claim documents to document storage.
• Generate documents from broker system where required.
• Schedule claims to Desktop team (if necessary).

• Grade 12 certificate
• Computer Literate (MS Office package: Word, Excel, PowerPoint, Internet)
• 5-7 years claims services experience in short-term insurance (personal & commercial lines).
• Strong client service orientation
• Ability to work under pressure
• Accurate and fast typing abilities
• Strong knowledge of claims processes, and insurance products Completed Santam policy training successfully (personal & commercial lines).

• Analytical thinking
• Information seeking
• Drive for results
• Organisational commitment
• Teamwork and cooperation/collaboration
• Customer service orientation
• Claims management systems (e.g., Legacy system(main frame), JDE, Santam systems).
• Client-focused with strong relationship-building capabilities.

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!