Bilingual Senior Appraiser

Job Overview

The Inside Appraiser Sr. contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the assessment and evaluation of complicated automobile or property estimates with the aid of a computer application. This is a desk position.

• Provide exceptional customer service
• Conduct technical analysis of submitted repair estimates with estimating software to ensure compliance with company standards and industry best practices
• Communicate with repair facilities, estimators and adjusters as required to ensure accuracy and completeness of estimates
• Refer estimates to appropriate parties for re‑inspection as required
• Meet company service standards by maintaining an active production schedule and diary system
• Develop positive business relationships with internal and external parties
• Maintain vigilance in the detection and prevention of fraud
• Serve as a resource person to less experienced adjusting staff and appraisers
• Remain up‑to‑date with legislative changes, trends in the insurance industry, estimating practices and developments in vehicle or property repair procedures and materials
• Perform other duties as required

• 5+ years property estimating experience
• Professional/technical designation is required
• Expert knowledge of estimating software (Mitchell or Xactimate)
• Excellent investigative and analytical skills
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Detail oriented with a critical degree of accuracy regarding data entry
• Excellent negotiation skills
• Excellent communication skills both oral and written
• Excellent customer service skills
• Position requires the ability to lift up to 10 lbs on a daily basis and low mobility throughout the branch buildings to meet internal customer needs

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce. We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2

SLGBTQIA+ community, gender‑diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please let us know.