Team Leader, Management Support

Responsibilities

• Provide management support for the team
• Coordinate your unit’s technical activities, action plans and initiatives
• Coach and guide a team composed primarily of technical and support employees, assign tasks and activities, and regularly monitor progress
• Support employee engagement by creating a positive, motivating work environment where everyone’s contribution is valued
• Solve technical problems and help develop and improve technical methods and procedures
• Serve as technical collaborator for your unit and practitioners
• Help determine your unit’s service offer and ensure your projects and activities are planned and executed
• Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction
• Help develop training and skills development strategies and action plans for team members
• Help resolve complaints and problems in accordance with the organization’s practices
• Play a non-decision-making role in hiring, performance management, discipline, and skills development
• Manage the budget

• General college diploma in a related field
• A minimum of two years of relevant experience
• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

• Project Planning
• Technical Method Development
• Performance Management
• Skills Development Strategies
• Action Plan Coordination

• Coaching
• Employee Engagement
• Conflict Resolution
• Motivational Leadership

• General College Diploma