Service Technician

Make A Difference For Those Who Make The World™ The What As a Service Technician, you will be part of a dedicated team based in Ottawa, Ontario and reporting to the Branch Manager. The Why It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™.

Sound like you? Join our top-notch team of nearly 48,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER.

• Estimation and completion of repairs, including proper identification of SKU’s and parts needed
• Processing of service work orders, logging, tracking, follow-up.
• Provide over the counter repairs for Black & Decker, DEWALT, Stanley and Bostitch tools.
• Provide technical assistance to distributors/end users/staff
• Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)
• Provide parts identification, product application, product information to customers by phone, counter, mail, and fax
• Verify and administer warranty on products through date codes, parts condition identification
• Inventory control - ordering of parts and product SKUs to maintain service levels at established inventory turns
• Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction.
• Coordinate and follow up with customer parts and tool orders
• Make day-by-day operational decisions, and co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.
• General service branch opening and closing responsibilities including cash registers and computers
• Assist with shipping and receiving within the Branch and other duties

• Graduate of a community college or trade school preferred.
• Compressor repair experience on equipment an asset.
• Experience in a service environment a must, preferably with power tool repair experience.
• Effective communication and sales skills, and experience in working directly with the public.
• Strong organizational skills, and ability to complete tasks in tight time frames.
• Knowledge of cash registers and computers, especially Microsoft Office, an asset

Anticipated compensation for this role is $23.00-$26.00/hour. Pay is based on market location, and may vary depending on job-related knowledge, skills, and experience. We care about the safety and the well-being of our employees. A supportive work environment where you can be your best every day. Opportunities to stretch and develop in our diverse lines of business within our Fortune 200 company.

We offer different ways for you to give back to communities where we operate. Competitive compensation & benefits package. Company Perks including Goodlife Fitness discounts, employee product purchase, and many more! What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment.

More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us! This job posting is for an existing vacancy within our organization.

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.

We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive…