Inventory & Logistics Specialist

About Giatec. Giatec is the category-defining digital concrete technology platform and the global leader in unifying concrete production, delivery, and placement into one intelligent system. As the intelligence backbone from plant to pour and beyond, Giatec transforms real-time data into measurable performance, accelerating construction, lowering carbon impact, reducing risk, and ensuring long-term concrete performance  more information, visit

Giatec Scientific Inc. is seeking a hands-on, operationally minded Customer Success and Solutions Specialist to anchor the hardware side of our customer-facing operations. This is not a traditional support role. It is a coordination and execution role at the intersection of customer success, hardware deployment, and operational reporting, with direct visibility into how Giatec’s IoT technology is deployed, supported, and scaled across new and active customer accounts.

The ideal candidate brings a strong customer service and customer success orientation, has owned operational outcomes in a professional setting, and is comfortable navigating both field realities and back-office systems. You will serve as the central operational hub for both new hardware rollouts and the ongoing support of customers already running on Giatec technology, owning the deployment cadence, the stock and capacity picture, the day-to-day health of in-life deployments, and the consolidated reporting that leadership relies on to make decisions.

Giatec operates with an AI-first mindset. You will be expected to leverage AI as a core part of how this work gets done, from analysis and reporting through to customer communications and operational decision-making.

• Coordinate inbound and outbound shipments with carriers and courier services, selecting service levels appropriate to cost and urgency.
• Process domestic and international shipments and prepare the required documentation, including commercial invoices, HS classifications, Incoterms, and certificates of origin.
• Package and prepare customer orders, inter-site transfers, and materials for shipment.
• Receive and verify incoming materials against purchase orders, and flag discrepancies for resolution.
• Track shipments in transit and follow up on delays, customs holds, or delivery issues. Process returns, replacements, and warranty shipments. Inventory and material movement
• Maintain accurate inventory records across Giatec's warehouse locations in Ottawa and the United States, and for stock held at contract manufacturer sites.
• Repack and kit raw materials for shipment to Giatec's contract manufacturers, working to spec and on schedule.
• Execute inventory transfers between locations, including the cross-border documentation that Canada-US movements require.
• Perform cycle counts, investigate inventory discrepancies, and assist with reconciliations.
• Support period-end inventory reporting.

• Process shipping, receiving, transfer, and inventory transactions accurately in the ERP system.
• Work with Sales, Accounting, Engineering, suppliers, and carriers as required.
• Identify operational issues and recommend improvements to the Manager.
• Maintain a clean, safe, and organized warehouse.
• Act as the primary backup for the Manager, Inventory & Logistics during vacation, absences, and peak periods, keeping day-to-day operations running and escalating appropriately.

• 4+ years of hands-on experience in shipping and receiving, inventory control, freight handling, warehouse operations, or order fulfillment.
• Post-secondary training in shipping and receiving, inventory control, freight handling, or warehouse operations, or equivalent hands-on experience.
• Direct experience preparing international shipping and customs documentation.
• Experience maintaining inventory across more than one physical location, including inter-site transfers.
• Working knowledge of an ERP or inventory management system, and genuine comfort with transactional accuracy.
• Strong Excel skills, including the ability to analyze inventory and shipping data - not just read a report.
• Strong attention to detail and organizational skills.
• Ability…