Specialist, Sales & Service - Innoserv

* The hourly wage range for this position is $22.46 - $33.70
* Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
* FULL flex benefits program
* Company matching RRSP
* Family culture
* Advancement opportunities
* Profit Sharing
* 128 year, family owned and operated company history
**
* Essential Functions:

**** Coordinates and performs scheduled installs and preventative maintenance and service according to GFS’ predetermined standards.
*** Knowledge / Skills / Abilities:
**** High School / Equivalent required
* Valid State Driver’s License required
* Two years previous sales and equipment repair experience or an equivalent combination of education, training, and experience required
* Mechanical Aptitude - displays strong mechanical aptitude; adheres to all electrical, plumbing, health and sanitation codes; adheres to safety protocols.  Knowledge of products, equipment, and tools needed to complete the tasks required of this job (install/maintain/fix).  Ability to correctly interpret maintenance manuals, schematics, and wiring diagrams
* Sales & Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques.
* Customer  Service — Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction; ability to display professional quality work and service.
* Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
* Problem Solving — Identifying moderate problems and reviewing related information to develop and evaluate options and implement solutions.  Refers to supervisor, manuals, policies and practices for guidance.
* Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
* Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
* Communication - Ability to convey and receive information effectively through speaking, writing, and listening.
* Coordination — Adjusting actions in relation to others' actions; able to prioritize and order work based on need or importance
* Physical Abilities and attributes - ability to perform physical aspects of the job, including heavy lifting of machines.  Must have a professional appearance and proper hygiene.
* Human Relations - Must be a team player, goal oriented, self-motivated, with a positive attitude and strong work ethic.
*** Equipment / Tools / Technology:
**** Knowledge of  Chemical and Beverage dispensing equipment (coffee, juice and dish machines)
* Must be able to use standard hand tools, electrical drills, and metal cutting saws
* Test kits, voltmeters
* Special tools for equipment that require devices to program
* Must be able to operate maintenance vehicle provided by GFS (cargo style vehicle)
* Knowledge of spreadsheet, word processing, email and internet software applications.
* Knowledge of Metrix and Mobile software applications preferred.
* Hand trucks and dollies
* Interprets maintenance manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and standard test instruments and hand tools.
* Penetrates existing service accounts to grow territory sales and completes a territory schedule that is maintainable.
* Develops and maintains industry expertise.  Provides appropriate equipment and technical support to Product Specialists and Customer Development Specialists (CDS).  Supports the company-preferred equipment.
* Utilizes Metrx/Mobile software to log all field activity and completes all paperwork in a timely manner.
* Establishes rapport and communicates professionally with internal and external customers.
* Establishes goals in support of department initiatives to include reducing expenses, increasing productivity, increasing sales growth,…