EVS Floor Attendant - Casino Public Space - Non Union

Company:
Hard Rock Ottawa Hotel & Casino

Location:

Ottawa, Ontario

Job Type: Part Time Permanent

Compensation: CAD $20/Hr

A floor attendant/cleaner is responsible for maintaining cleanliness and overall appearance of assigned areas to ensure a safe and welcoming environment. They perform routine cleaning duties such as sweeping, mopping, vacuuming, and sanitizing surfaces. The role includes monitoring public spaces, restrooms, and work areas to ensure they meet cleanliness and safety standards. They promptly respond to spills, hazards, or guest requests to maintain a high level of service.

Floor attendants also follow health, safety, and organizational procedures while working efficiently as part of a team.

• Responsible for stocking central storage areas and workstations with appropriate supply levels, including conducting regular inventory counts
• Maintain the cleanliness and presentation of common and public areas throughout the casino property
• Perform carpet and tile cleaning, including extraction and stain removal as required
• Execute guest delivery requests efficiently through internal systems (e.g., Synergy)
• Collect and dispose of waste; clean carpeted areas, remove gum and stains, vacuum upholstery, and reposition furniture and equipment after cleaning
• Sweep, dust mop, and wet mop hard surface flooring to maintain cleanliness standards
• Clean and dust all surfaces, including walls, doors, fixtures, gaming equipment, furnishings, glass, and display cases
• Service, clean, and sanitize restroom facilities, ensuring all fixtures and supplies meet hygiene standards
• Collaborate effectively with supervisors and team members while adhering to departmental procedures, schedules, and performance expectations
• Identify and report maintenance issues, damages, safety hazards, or loss of property promptly
• Assist with emergency clean‑ups and provide operational support to cover staffing shortages as needed
• Foster a guest‑focused environment that promotes the brand, supports positive guest relations, and contributes to exceptional service standards
• Perform additional duties as assigned in support of operational needs
• Demonstrate commitment to and alignment with the organization’s brand values and service culture

High school diploma or equivalent required, along with six (6) months of janitorial experience. Previous stockroom experience is preferred. WHMIS trained or able to be trained on WHMIS.

• Must obtain and maintain all licenses / certifications per Federal, Provincial, and Gaming Commission
• Prior experience opening new properties/outlets preferred
• Must be nineteen (19) years of age
• Must be able to work on holidays and weekends, as well as flexible shifts

Ability to stand and sit for extended periods of time. Ability to frequently move objects (lift, push, pull, balance, carry) up to 50 pounds. The employee must frequently lift and/or move 25 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Roles are performed in a highly regulated and controlled environment, but there will be times where the employee needs to be on the Casino Floor to complete job functions or pass through this area. The Casino Floor may expose the employee to excessive noise and other environmental factors associated with a fast‑paced, crowded environment.

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.