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Operations Manager Business Management

Manager, Workplace Solutions

Job in Ottawa, Ontario, Canada
Listing for: BGIS
Full Time position
Listed on 2026-01-02
Job specializations:
  • Management
    Operations Manager, Business Management
Job Description & How to Apply Below

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at

Why Choose BGIS?

Whether you’re a seasoned professional or a recent graduate, we hire the best and brightest to inspire change for a sustainable future and drive innovation through best practices and technology within our communities and the real estate management services industry.

At BGIS, you will be part of a diverse, team-oriented workplace, with opportunities to drive your career development forward. Our goal is to ensure that our workforce is a reflection of the diversity that exists within the community in which we operate and serve. We offer a competitive and value-driven compensation and benefits package, great employee programs, a healthy work life balance, and more.

Join our team and become part of a leading global corporate real estate company today!

SUMMARY

Reporting to the Account Lead, this role leads the delivery of workplace services including drawing and occupancy management, space planning, and MAC coordination. It also oversees the engagement of on-demand teams for relocation management, interior design, workplace strategy, and change management.

The Manager partners with clients to identify workplace needs and opportunities, collaborating with subject matter experts from the Workplace Solutions Centre of Excellence to develop tailored solutions. Work may be performed on-site at client locations or BGIS offices, depending on project requirements and support needs.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

  • Provides mentoring, coaching and guidance to all team members
  • Manages all aspects of performance

    • Program Management

  • Oversee project and service schedules, budgets, and execution to meet client expectations and internal performance targets.
  • Allocate resources effectively to ensure timely, on-budget delivery aligned with client timelines and BGIS financial goals.
  • Maintain standardized processes for scope, schedule, cost, quality, compliance, and risk management to ensure consistent and repeatable outcomes.
  • Deliver client reporting aligned with agreed scope and data requirements.
  • Plan and execute large-scale non-technical moves, adds, and changes, as well as facility planning initiatives.
  • Source and recommend vendors; prepare cost estimates and resource plans.
  • Develop and manage project schedules, ensuring delivery meets scope, budget, and regulatory standards.

    • Relationship Management

  • Build and maintain strong relationships with key client contacts and internal business leaders to identify needs and deliver tailored solutions.
  • Ensure client satisfaction through proactive communication, issue resolution, and consistent delivery of agreed outcomes.
  • Collaborate with contractors and industry partners to support successful execution and resolve escalations effectively.
  • Manage vendor relationships and monitor performance to ensure timely and quality service delivery.
  • Act as a trusted point of contact for clients, addressing concerns, managing expectations, and driving positive experiences.

    • Continuous Improvement

  • Work with the BGIS Workplace Solutions Center of Excellence to ensure standards are maintained in accordance with best practices
  • Other duties as assigned

    • KNOWLEDGE & SKILLS

  • Proactive and driven
  • Effective people and client relationship management skills
  • At least 3 years’ experience related to industry standards and regulations
  • Conceptual skills- visioning (services and client program needs) and problem solving (innovative solutions)
  • Strong…
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