Document Production Manager

Document Production Manager

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This range is provided by Gowling WLG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

CA$/yr - CA$/yr

At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.

We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values:
Raise the Bar, Embrace Differences, and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career paths.

Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.

We are currently seeking a Document Production Group Manager to lead and oversee the day-to-day operations of our Document Production Group. This role requires strong leadership and organizational skills to set priorities, coordinate workloads, and ensure the efficient redistribution of tasks within the team.

The successful candidate will bring proven expertise and a passion for mentoring and supporting team members, fostering a collaborative environment.

This position can be based in any of our Canadian offices! Please note this position may occasionally require work during evenings, weekends, or holidays.

• Provide high-level operational, strategic, and administrative support for the Document Production Group.
• Manage workflows, allocate work, and identify gaps to implement process improvements that enhance efficiency.
• Advise team members on administrative and procedural policies to ensure compliance within a shared services model.
• Communicate with professionals and legal administrative assistants to clarify directions and requests, following up on work product as necessary.
• Provide input on the selection and use of software and tools to deliver high-quality documentation.
• Responsible for hiring, training, and performance management of the Document Production Group team.
• Review, design, and refresh processes related to document production to build efficiencies and improvements.
• Act as a resource regarding standards of document preparation and provide direction on software applications.
• Run reports and deliver insights into performance, trends, and challenges for department operations and projects.
• When required, work alongside specialists to produce high-quality documents.
• Other duties as assigned.

• 10+ years of relevant management experience, preferably in a professional services environment.
• Advanced technical expertise in MS Office, Adobe, Kofax, Photoshop, Kofax PDF, and WordLX.
• Ability to work independently, as well as in a team environment.
• Ability to communicate effectively with all levels of Firm members with the aptitude and business acumen to understand, appreciate and take care of internal client needs in a professional and courteous manner.
• Demonstrates a solutions-oriented approach, challenges status quo, and strives to improve processes.
• Excellent interpersonal skills with a proven ability to motivate, work collaboratively, and mentor others.
• Advanced problem-solving skills, including the ability to set priorities while dealing with conflicting and emerging priorities for the department.

• 100% employer-paid health, dental, and mental health coverage, plus an annual lifestyle spending allowance.
• Benefits coverage for Firm members and their dependents from day one.
• 15+ vacation days and hybrid work flexibility.
• Parental leave top-up for 26 weeks (after 12 months of full-time employment).
• Group Retirement Savings Plan with employer match.
• Financial protection through short & long-term disability, life, accident & critical illness insurance.
• Employee & Family…