Monitoring Operations Manager
Job Description & How to Apply Below
In this managerial role, you will supervise daily operations across Underwriters Laboratories of Canada (ULC) Alarm Monitoring Centers in Ottawa. You'll implement operational plans, control costs, and ensure quality standards are met. A strong focus on team growth and leadership development is key to maximizing efficiency and meeting KPIs.
Key Responsibilities:
• Interview and hire staff for monitoring centers
• Implement and oversee operational quality plans
• Coordinate with the technical team for maintenance needs
• Conduct performance reviews aligned with company goals
• Build a cohesive team for 24-hour monitoring support
Requirements:
• Minimum 5 years’ management experience
• Strong leadership and supervisory skills
• Technical proficiency in call center operations
• Effective time management capabilities
• Excellent written and verbal communication skills
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