Regional Operations Manager, North America

Department:
Operations

Employment Type:

Permanent
- Full Time

Location:

Remote
- Canada

The Regional Operations Manager is accountable for safe, reliable, and efficient execution of our operations across North America. Reporting to the Director of Operations, you will lead the operators who run geological core scanning at client mine sites in Canada and the United States, and you will own the people, equipment, and processes that turn those sites into consistent customer delivery.

Our core service is high-resolution scanning of geological drill core using purpose-built scanners. You will oversee the full scanning workflow, from equipment deployment and site setup through daily execution and data quality, at permanent facilities and at remote or client-managed locations.

Your workforce is a mix of direct employees and contractors, deployed across two countries and working largely out of your sight. Day-to-day leadership is exercised remotely, with periodic site visits and travel. Being effective at setting expectations, coaching, and holding people accountable without regular in-person contact, and holding contractors to the same standard as your own crew, is central to this role rather than a nice-to-have.

This is a build role as much as an operating one. Our processes, training systems, metrics, and organizational interfaces are still maturing, and you will help build them. What you establish in North America has a strong chance of becoming the global standard.

You are a builder-operator: someone who can run today's business while building the systems the next stage needs, without waiting for mature processes or clean organizational boundaries. You use KPIs, structured reviews, and root-cause problem solving to make work simpler and accountability clearer, not to add process.

Safety is your responsibility, not the H&S team's, and you treat it as part of reliability, quality, and delivery rather than a separate program. You have run field work on both sides of the Canada-US border, so you know how the two environments actually differ. Much of our operator and supervisor group is early in their careers, and you are the kind of leader who builds their capability rather than becoming the permanent troubleshooter.

You are low-ego but decisive. You make the interfaces with Project Management, Fleet Performance, Engineering, and H&S work rather than letting boundaries slow execution. Mine-site and customer leadership take you seriously, and when you spot a growth opportunity you bring it to our BD team to act on.

• People leadership and team performance. Lead operators, supervisors, and regional support personnel across Canada and the United States, including both direct employees and contract crews. Set clear expectations, coach, give feedback, and run performance reviews that build a high-performance culture.
• Workforce planning. Own hiring, onboarding, on-the-job training, competency progression through structured certification, succession planning, and retention across the region.
• Daily operational execution. Own daily execution of core scanning operations, uptime, throughput, and field quality across all assigned sites in both countries.
• Safety leadership. Own safety as a line responsibility, in the field rather than through reports. Ensure compliance with safety standards, work instructions, SOPs, and operational readiness requirements, and with the employment, safety, and regulatory requirements that apply in each jurisdiction. Hold contractors to the same standard as direct employees.
• Issue escalation and resolution. Lead escalation and resolution of operational risks affecting delivery, productivity, or customer commitments, coordinating technical support across regional and Canadian-based resources.
• New deployments. Support commissioning, mobilization, and stabilization of new projects and scanner deployments across the region.
• Regional performance. Manage performance against KPIs for throughput, utilization, downtime, cost, and service quality, and report on regional performance, risks, and improvement priorities to senior leadership.
• Customer delivery. Partner with Project Managers to ensure customer commitments, turnaround times, and project outcomes are met. Act as a trusted operational contact for mining customers in both Canada and the US.
• Cross-functional leadership. Make the interfaces between Regional Operations,…