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Director of Residential Operations
Job Description & How to Apply Below
Lead multi-unit residential operations for Met Cap Living in an on-site Eastern Canada role requiring analytical and property management expertise.
The Director of Operations oversees portfolio performance, efficient processes, and resident experience standards. This full-time position collaborates with finance, capital improvements, customer service, technology, and collections leaders. The work supports budgets, building performance, and continuous service improvement.
Key Responsibilities:- Oversee operational performance across a multi-unit residential portfolio
- Monitor operational metrics and guide site and regional teams
- Resolve escalated resident issues and uphold service standards
- Develop operational strategies and implement process improvements
- Mentor managers and support property enhancement projects
- Strong operations management experience across multi-site residential portfolios
- Advanced analytical skills using operational, financial, and occupancy data
- Experience leading diverse teams and coaching managers
- Budgeting expertise for operating and capital expenditures
- Property management experience and on-site Eastern Canada availability
Bring residential operations leadership, analytical judgment, budgeting expertise, and resident service focus to Met Cap Living’s portfolio.
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