Non-Technical Publications Manager

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

• Requires direct or indirect access to hardware, software, technology or technical data controlled under the Canadian Export Control List, the ITAR or the EAR
• Requires a positive Controlled Goods assessment as you will have direct access to hardware, software, technology or technical data controlled under the Canadian Controlled Goods Program
• Required to obtain and maintain a Security Clearance at the NATO Secret Level

We have a current vacancy for a Non-Technical Publications Manager who is responsible for the leadership, coordination, governance and continuous improvement of the non-technical publications function across multiple programs. The role ensures that non-technical publications and documentation are planned, developed, reviewed, approved and delivered to the required quality standards and in accordance with contractual, organizational and customer requirements.

The position provides day-to-day leadership to the non-technical publications team and acts as a key interface between the team and internal stakeholders, subject matter experts, project teams and leadership. The Manager is responsible for establishing clear priorities, managing workload and delivery commitments, maintaining appropriate publication standards and ensuring effective controls are in place throughout the documentation lifecycle. This will include managing workflows, monitoring service performance, and being accountable for the development and maintenance of publication service level agreements (SLAs).

Team Leadership & People Management

• Lead and manage the day-to-day activities of the Non-Technical Publications Team.
• Establish clear roles, responsibilities, objectives and performance expectations for team members.
• Provide coaching, mentoring and professional development to strengthen team capability.
• Manage workload allocation and balance priorities across multiple programs, projects and stakeholders.
• Identify resource and capability requirements and support workforce and succession planning.
• Foster a collaborative, accountable and continuous-improvement culture within the team.

Publications Planning & Delivery

• Establish and maintain publication plans, schedules and delivery priorities.
• Coordinate the development, review, approval, release and maintenance of publications and documentation.
• Monitor delivery commitments, identify potential schedule or capacity issues and implement appropriate corrective actions.
• Ensure dependencies, stakeholder inputs and approval requirements are understood and incorporated into publication plans.
• Provide visibility of publication status, priorities, risks and issues to relevant stakeholders and leadership.

Publications Governance & Quality

• Establish and maintain appropriate publication standards, procedures and governance.
• Maintain effective quality-control practices to improve accuracy, clarity, consistency and completeness.
• Support effective document lifecycle management.

Stakeholder & Cross-Functional Management

• Act as the primary point of contact for the non-technical publications function.
• Build effective working relationships with program and project teams, functional departments, subject matter experts and other key stakeholders.
• Translate stakeholder requirements into clear priorities and deliverables for the publications team.
• Facilitate effective review and feedback cycles and resolve competing priorities or requirements where necessary.
• Escalate significant risks, issues, resource constraints or delivery concerns appropriately.

Process Improvement & Standardization

• Assess existing publications processes and identify opportunities to improve efficiency, quality and predictability.
• Develop and implement standardized workflows, templates, guidance and working practices.
• Identify recurring causes of rework, delays or quality issues and lead corrective improvement initiatives.
• Promote consistency and reuse of established content and documentation approaches where appropriate.
• Support implementation and adoption of tools and systems used to manage publications and documentation.

Performance Management & Reporting

• Establish appropriate…