Senior Manager, Partnership Success

Reporting to the Vice President, Corporate Partnerships, the Senior Manager, Partnership Success is responsible for leading the strategic management, activation, and long-term success of a portfolio of corporate partners. This role ensures the delivery of best-in-class partnership experiences, drives renewal and growth opportunities, and strengthens relationships across OSEG’s business entities including TD Place, Ottawa REDBLACKS, Ottawa 67’s and Ottawa Christmas Market.

This full‑time, permanent role offers a competitive salary range of $76,200 to $95,200 plus bonus with 100% employer‑paid benefits. Final compensation will be determined based on the successful candidate’s experience and qualifications. This is a replacement position and offers flexibility to work in a hybrid arrangement.

• Lead the strategic management of a portfolio of high‑value national and regional partners, ensuring full delivery of contractual commitments while identifying opportunities to deepen engagement and grow accounts.
• Develop annual partnership plans aligned with partner objectives, including activation strategy, KPIs, and measurable outcomes.
• Drive renewal strategy in collaboration with business development colleagues, contributing to retention and upsell targets across the portfolio.
• Oversee the execution of integrated partner activations across game day, digital, community, and hospitality platforms, ensuring consistency, creativity, and impact.
• Evaluate partnership performance through data and insights, delivering executive‑level recap reports with clear recommendations and next steps.
• Champion a “partner‑first” approach, ensuring all activations deliver meaningful value and align with partner business objectives.
• Proactively identify and address partner needs, ensuring a high level of satisfaction, responsiveness, and retention.
• Mentor and support colleagues, providing guidance on activation planning, client management, and professional development.
• Collaborate closely with internal teams (Marketing, Events, Digital, BI, Communications, Ticketing) to deliver seamless partner programs and integrated campaigns.
• Contribute to the evolution of internal processes, tools, and best practices to enhance overall partnership success.
• Oversee partnership budgets, including hard costs, contra, and asset allocation, ensuring efficiency and alignment with contractual parameters.
• Manage external vendors and partners for activation execution, including signage, events, promotions, and experiential programs.

• Completion of post‑secondary degree in marketing, business, sports administration, or other related disciplines.
• 5‑7 years of applied industry experience in partner fulfillment/servicing (corporate or agency).
• Proven ability to manage and grow complex partnership portfolios, with a strong track record of retention and upsell success.
• Strong leadership skills with experience mentoring or managing team members.
• Deep understanding of sponsorship strategy, valuation, and integrated marketing activations.
• Excellent relationship‑building and communication skills, with an executive presence and client‑first mindset.
• Strong project management and organizational skills, with the ability to manage multiple priorities in a fast‑paced environment.
• Analytical mindset with the ability to translate performance insights into actionable recommendations.
• Proficiency with Microsoft Office (Outlook, Teams, Word, PowerPoint, Excel).
• Flexibility to work evenings and weekends as required.
• Bilingualism (English/French) considered a strong asset.
• Valid driver’s license and access to a motorized vehicle; ability to travel as required.

You can make a meaningful and powerful impact on the entertainment industry in Ottawa. Working at TD Place will provide you with a competitive health benefits plan, dynamic team environment and the ability to continuously learn and grow.

Located at Lansdowne Park, the Ottawa Sports and Entertainment Group (OSEG) is the largest sports and entertainment company in the capital. We are proud owners of the Ottawa REDBLACKS, and Ottawa 67’s. We are also home to the Ottawa Charge, Atletico…