Customer Experience Coordinator at Quickie

Drive customer loyalty and marketing initiatives as a Customer Experience Coordinator age directly with customers through inquiries and support systems to enhance their shopping journey.

Reporting to the Director of Marketing and Merchandising, this role collaborates with cross-functional teams to ensure seamless customer experiences. Key responsibilities include managing customer inquiries, addressing concerns related to loyalty programs, and coordinating marketing communications. Attention to detail and strong interpersonal skills are essential for success in this position.

Key Responsibilities:

• Manage customer inquiries via loyalty contact platforms

• Investigate and resolve loyalty account issues

• Coordinate marketing communications for promotional cycles

• Maintain accurate customer case notes and documentation

• Support bilingual store communications and training resources

Requirements:

• Post-secondary education in Marketing or related field

• 2+ years in retail marketing or customer experience

• Strong organizational and project coordination skills

• Bilingual in English and French, written and spoken

• Ability to analyze feedback for process improvements

Elevate customer loyalty and marketing at Quickie through effective communication and problem-solving.
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