Director, Stakeholder Engagement and Experience (FTE

Director, Stakeholder Engagement and Experience (FTE) INVEST OTTAWA– BAYVIEW YARDS

At Invest Ottawa (IO), we empower the brightest minds and boldest innovators across Canada’s Capital. Join our team and help shape a magnetic experience that delights entrepreneurs, partners, and community members who visit Bayview Yards — Ottawa’s dynamic innovation hub, managed by Invest Ottawa and through corporate events. We are seeking an experienced and empathetic Director, Stakeholder Engagement and Experience to lead two high-performing teams, create memorable and impactful customer experiences through innovative placemaking strategies, strengthen stakeholder relationships, and drive revenue and reputation for Bayview Yards and Invest Ottawa as a whole.

This role unifies the leadership of innovative space experience, sponsorship and partnership strategy, and community engagement under one mandate—ensuring every touchpoint feels cohesive, compelling, and meaningful for our partners, tenants, clients, and guests. Spanning 55,000 square feet at the gateway to Westboro, Bayview Yards is not just a space, it’s an experience. A collaborative epicenter that pulses with creativity, Bayview is home to the city’s top tech talent, startups, scaleups, and changemakers.

It’s where vision becomes reality—complete with a prototyping lab, hybrid event spaces, an iconic red staircase to a riverside terrace, and a community garden. It’s a place that sparks imagination and leaves visitors saying “wow.”

Corporate Pay Band F: $108,000- $163,000 Hiring Salary Range: $108,000-$130,000 Reason for opening:
Back filling a vacancy The role is primarily based in person at Bayview Yards, Ottawa’s innovation hub, with flexibility for some hybrid work

Reporting to the Vice President of Marketing and Bayview Impact, the Director, Stakeholder Engagement Experience is a visionary, experience-driven leader who will:

• Curate exceptional and emotionally engaging experiences that transform every touchpoint into a “moment of delight.”
• Foster a thriving onsite and extended innovation community.
• Lead a creative, high-performing team that delivers impact at scale.
• Champion the continuous evolution of Bayview Yards and other Invest Ottawa properties as innovation landmarks, aligned with future-forward urban development initiatives such as Ottawa’s Innovation Village.

• Design and deliver a best-in-class, end-to-end stakeholder experience across events, tenancy, sponsor ships, and onsite activations that reflects Invest Ottawa’s brand, values, and innovation story.
• Lead placemaking strategy at Bayview Yards, blending storytelling, design, technology, and programming to create memorable, high-touch experiences that inspire curiosity and engagement.
• Develop and execute an integrated sponsorship and partnership strategy focused on long-term sustainability, brand alignment, and measurable value for partners and Invest Ottawa.
• Drive earned revenue growth through sponsor ships, space usage, events, tenancy, and value-added services, while ensuring authentic and mission-aligned activations.
• Build, manage, and steward strategic partner relationships, delivering high-quality sponsorship fulfillment, reporting, and continuous value creation.
• Ignite a vibrant, inclusive onsite ecosystem by attracting innovators, partners, and collaborators and fostering meaningful connections through high-impact events and community-driven programming.
• Act as a connector across internal teams and external stakeholders, breaking down silos and aligning shared goals to ensure consistency and excellence in stakeholder experiences.
• Lead and empower a multidisciplinary team across experience, partnerships, sponsor ships, and corporate events , fostering a culture of trust, autonomy, experimentation, and service excellence.
• Serve as a coach, ambassador, and senior representative for staff, VIPs, partners, and stakeholders, reinforcing professionalism, responsiveness, and white-glove service standards.
• Shape strategy through data, insights, and community feedback, co-creating annual plans, KPIs, and funding proposals that align with Invest Ottawa’s objectives and…