Direct Engagement Case Manager

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

The purpose of the expectation task list is to identify and clarify what management expects from the incumbent. This task list indicates the general nature and level of work expected of the incumbent and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Other job related duties, within classification may be assigned by the employer.

The funded program will fulfill the following functions at the emergency shelter:
Provide direct-engagement services to high acuity shelter clients who persistently do not engage with shelter staff or provide the necessary consent to have their needs assessed. Using a structured case management approach, support individuals who have been identified as eligible for Housing First services, and who require significant engagement, motivation and support to move into Supportive Housing and/or Housing-based Case Management (HBCM) services, as appropriate.

These supports will be geared and provided to an identified specific caseload, with a staff/client ratio of 1:30, recognizing that clients will be at various stages of engagement, this number may flex up or down.

Uses intake information and gathers other information needed to determine eligibility and presenting issues according to established format. This will be done through questionnaires, forms and interviews. This data will meet the provisions of the Ontario Works Act in ensuring confidentiality of residents. Agencies are required to report to the City monthly regarding clients’ engagement levels and outcomes. Reports will be forwarded to the City’s Housing First Data Coordinator.

Between reporting periods, should a client be ready for a match to HCBM supports with the necessary consents in place, the HF Coordinator will be notified immediately for further action and follow up. Maintain records and submit accurate and complete financial and statistical reports to the City including SPDAT and case management information as scheduled in the Milestone Table below, including narrative information.

Respond to periodic requests from the City for information on emerging trends, client issues, etc. Report barriers to client service to the City as soon as evident. Report to the City any…