Care Manager; RPN​/RN), Personal Support Services East

Access Healthcare Services is a leading home and community healthcare provider serving the Ottawa and Champlain region. AHS provides nursing, personal and home support services on behalf of Ontario Health at Home, insurance providers, community partners and private individuals. AHS holds exemplary status with Accreditation Canada and offers a range of nursing and support services including specialty and ambulatory care clinics, in home nursing and personal support, corporate wellness services and facility staffing relief.

Care Manager (RN/RPN), Personal Support Services - Ottawa East

Reports to:

Program Manager, Personal Support Services

As a Care Manager with the Personal Support Program, you will provide and promote high‑quality client cent‑ered care to those assigned to your caseload. Within the defined scope of practice as an RN/RPN this includes but is not limited to completing client assessments, PSW delegations and training, evaluation and update of care plans, and client education and health promotion activities. The position requires excellent customer service skills, working in collaboration with the interdisciplinary team, and monitoring care provided to our community clients to ensure the highest level of care at all times.

The role requires adherence to the principles of quality documentation and maintenance of client health records at all times.

$28.00 - $32.00 per hour (commensurate with experience)

• Conducts in‑home community client assessments.
• Monitors, educates, mentors, coaches, and evaluates personal support workers as defined by the RPNs scope of practice.
• Ensures standards in documentation and practice are followed.
• Assists in the recruitment and orientation of personal support workers (as required).
• Participates in organizational quality improvement plans.
• Participates in care plan development, implementation and evaluation.
• Participates in the on‑call rotation.
• Works collaboratively with the coordination team and supports as required.
• Addresses and follows up on client and employee concerns in a timely manner.
• Supports other AHS programs as required.

• Presentation/Education
• Accountability, problem solving and conflict resolution
• Adaptability/Flexibility
• Analytical, Critical and Strategic Thinking
• Advanced Communication & Interpersonal Skills
• Leadership, Coaching, Mentoring
• Organizational and Environmental Awareness
• Risk Mitigation and Management

• Registered Practical Nurse (RPN) or Registered Nurse (RN) in good standing with the College of Nurses of Ontario (CNO)
• At least 1 year experience in Home and Community Care highly desirable
• Experience supervising or managing personal support workers preferred
• Experience with Alaya Care or community‑based electronic health records and scheduling software high desirable.
• Current level “C” CPR certification or ability to obtain.
• Bilingual in French and English preferred
• Commitment to client‑centered care and evidence‑based nursing practice
• Strong knowledge of computer software including Microsoft Word, Excel and Power Point
• Must have a reliable vehicle and willing to travel within the Ottawa Valley region

• Monday to Friday schedule
• Medical & Dental Benefits
• RRSPs
• Career Development Opportunities
• Monthly Bonus
• Mileage compensation
• Flexible work hours
• Paid Vacation

As an equal opportunity employer, AHS is committed to diversity, inclusion and accessibility. AHS welcomes and encourages applications from all people. Accommodation is available on request for candidates taking part in all aspects of the selection process. We would like to thank everyone in advance for their interest in AHS, however, only qualified applicants will be contacted for an interview.