Veterinary Reception, Client Care Veterinary Hospital

Position Overview

Veterinary Reception, Client Care – Ottawa, Ontario. Part‑time. Existing role. Compensation $17.85 to $25.00 per hour, depending on experience.

• Welcome clients and their pets, creating a warm and professional environment.
• Answer a multi‑line phone system and schedule or reschedule appointments.
• Place outbound calls to pet parents for follow‑up and future appointment bookings.
• Respond to and manage email correspondence from clients, referring veterinarians, and internal office messages.
• Admit and discharge pet patients.
• Handle invoicing and billing, including creating estimates, obtaining owner confirmation, and processing payments.
• Maintain general housekeeping duties – cleanliness of reception, pet holding areas, and common areas.
• Assist veterinary staff with various tasks and treatments when required.
• Stay willing to learn about veterinary services, updated medical office procedures, and support the Veterinary staff.

• Excellent customer service skills with an aptitude for putting people at ease.
• Strong organizational and time‑management skills.
• Ability to use a multi‑line phone system and appointment scheduling software.
• Basic math and billing proficiency.
• Reliable, professional, and courteous demeanor.

• Competitive wages.
• Health/dental benefits.
• RRSP Employer 5% Match program.
• Annual uniform allowance.
• Pet care discounts and shopping discounts.

We are an equal opportunity employer. VCA is committed to providing an inclusive and diverse workplace. If you require any assistance, please let us know.