JOB DESCRIPTION
Veterinary Reception, Client Care
Location:
Ottawa, ON
Compensation: $ to $ per hour, depending on experience
Employment Type:
Casual/Relief
Position Type:
Existing position
Alta Vista Specialty & Emergency Veterinary Centre is currently recruiting for a customer service focused Client Service Representative to join our team. This opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Additional responsibilities and qualities required for this role are;
Create a warm and welcoming environment for our patient and pet parents
Assisting veterinary staff with various tasks and treatments when required
Ability to answer a multiline phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
Scheduling appointments
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
Strong organizational skills
General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
What VCA Canada Offers
A caring culture of Wellness and Appreciation
!
RRSP Employer 5 % Match Program – saving for your future just got easier!
Competitive wages and benefits!
Extensive online anytime-anywhere access to journals and textbooks
Annual uniform allowance
Exceptional career development: there is room to grow here!
Employee Assistance Program
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps!
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