Customer Service Representative: Foster

Why Work With the Ottawa Humane Society

The Ottawa Humane Society has been a leader in animal welfare since 1888, making a meaningful impact in the lives of animals and the people who care for them. As part of our team, you’ll contribute to a mission-driven organization where your work directly supports animal welfare in our community.

In the role of Customer Service Representative:
Foster, you are responsible for supporting the Ottawa Humane Society's foster program by coordinating foster placements, providing exceptional service and support to foster volunteers, and promoting the health and well-being of animals in foster care. This role includes matching animals with appropriate foster homes, monitoring animals in care, coordinating veterinary appointments and treatments, and maintaining accurate foster animal records, facilities, and equipment.

• Extended Health, Dental, Paramedical and Vision Care coverage
• Life and Disability Insurance (including paid short term sick leave)
• Vacation Days, Statutory Holidays
• Employee Assistance Program
• RRSP match
• Free on-site Parking
• Veterinary food and other supplies discount
• Assistant Veterinary Technician certificate, a minimum of one year relevant clinical experience, or a combination thereof
• Minimum of one year experience in customer service
• Experience working closely with, and supporting, volunteers is an asset
• Proficiency in Microsoft Office Suite
• Professional working proficiency in spoken and written English is required

The Ottawa Humane Society is an equal opportunity employer. We value a diverse workplace and encourage applications from all qualified individuals of any race, religion, gender, sexual orientation, age, ability, or other protected characteristic.

We offer accommodation for applicants with disabilities in our recruitment processes. If you are contacted by the OHS regarding a job opportunity, please let us know prior to interview if you require any accommodation.

This posting is for an existing vacancy.

We use AI-powered tools to review and shortlist applications based on job-related criteria. Human recruiters and hiring managers review results and decide who moves forward.