National Quality Operations Manager

The Opportunity – A Role That Matters

In this role, you’ll shape the quality culture at WSP Canada by working directly with sector leaders, project teams, and embedded quality resources to drive consistency, continuous improvement, and client satisfaction at a national scale. You’ll influence how quality is embedded into project delivery, support strategic decision‑making, and help ensure our work consistently meets the high standards our clients expect. This is a highly collaborative and visible role, offering the opportunity to influence quality outcomes across multiple sectors and complex projects nationwide.

• Provide strategic quality advisory support to Sector Operations and Executive Leadership teams across Canada
• Champion WSP’s Quality vision, mission, and objectives and promote alignment with the Quality Management System (QMS)
• Analyse quality KPIs, audit results, and client satisfaction data to identify trends, risks, and improvement opportunities
• Support sector‑specific quality plans, continuous improvement initiatives, and quality action planning
• Influence project teams on quality risk management, documentation, and process compliance throughout the project lifecycle
• Lead and contribute to national quality forums, monthly alignment meetings, and leadership reporting
• Collaborate with HSSEQ teams, Client Program stakeholders, and embedded quality resources to support strategic initiatives
• Monitor emerging industry standards and trends to inform quality strategy and innovation
• Support audits, investigations, and root‑cause analyses as required

• Bilingual in French and English (required)
• Bachelor’s degree in Engineering, Quality Management, or a related discipline
• At least 8 years of experience in quality management, including experience in a senior or advisory role
• Strong knowledge of quality assurance and quality control systems, tools, and methodologies
• Experience supporting complex, multi‑disciplinary or multi‑site projects
• Proven ability to translate data and trends into practical, actionable recommendations
• Strong communication and influencing skills, including experience engaging senior leaders
• ISO 9001 Lead Auditor, Six Sigma, ASQ, or similar quality certification considered an asset

• Zone 1 (BC, AB, SK, NT, YT, NU): $110,600 – $146,500 CAD
• Zone 2 (MB, ON): $100,900 – $139,000 CAD
• Zone 3 (QC, NB, NS, PEI, NL): $99,900 – $133,600 CAD

The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organisational needs. The salary range provided in this job posting may be subject to change for business purposes.

If you’re ready to influence quality outcomes at a national level and help shape how excellence is delivered across Canada, we’d love to hear from you.

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.