Quality Assurance Specialist Quality Assurance Specialist

Bushbalm is The Bikini Line Skincare Experts, on a mission to be the go-to solution for ingrown hairs, dark spots, and razor bumps—everywhere on the body. We create effective, results-driven products that help people feel confident in their skin, from the bikini line to underarms and beyond.

Born in Ottawa, ON, we’ve grown from a bold idea to one of the city’s most exciting startups—securing a deal on Dragons’ Den and ranking among Ottawa’s fastest-growing companies. With a powerhouse eCommerce presence, a rapidly expanding retail footprint, and a strong network of waxing professionals, we’re disrupting the skincare industry in a big way.

At Bushbalm, you’ll join a fast-moving, passionate team where innovation, collaboration, and career growth go hand in hand. If you're ready to make an impact, we’d love to meet you!

Why Join Bushbalm ?

• Be part of a rapidly growing and innovative skincare brand making waves in the beauty industry.
• Workinacollaborativeandfunenvironmentthatvaluescreativityandfreshideas.
• Gainstrongopportunitiesforcareergrowthandprofessionaldevelopment.
• Help expand a brand that is available in Ulta Beauty locations nationwide and 17,000+ waxing salons.

Aboutthe Role:

The Quality Assurance Specialist is responsible for building and owning the quality function orting directly to the Director of Operations, this role establishes the systems, protocols, and supplier relationships that ensure every product we ship meets our quality standards.

This is a newly created role. You’ll be the person creating our quality systems from the ground up while also handling day-to-day quality issues as they arise. As we scale and diversify our supplier base across new geographies, the quality function will be foundational to protecting our brand and our customer experience.

The salary range for this position is $70,000 - $80,000 CAD.

Responsibilities:

Quality Inspection&Protocols

• Build and own pre-shipment and incoming quality inspection programs using AQL sampling protocols across all received shipments

Supplier Quality Management

• Conduct supplier quality audits, both on-site and via documentation review, across our domestic and international supplier base
• Build and maintain supplier scorecards in partnership with the Director of Operations
• Leadqualityissueescalationandrootcauseanalysiswhendefects,contamination,ornon-conformanceissuesarise

Regulatory Compliance

• Support regulatory compliance across Health Canada, FDA, and other applicable jurisdictions in partnership with the Product Development team

Cross-Functional Partnership

• Partner with the Product team on formulation specifications, packaging compliance, and new product launches to ensure quality is built in from day one

Who You Are :

Must-haves

• 3-5 years of quality assurance experience in cosmetics, personal care, beauty, or another regulated CPG environment (food, OTC pharma, supplements)
• Hands-on experience running incoming quality inspections using AQL sampling protocols (ISO 2859-1 or equivalent)
• Working knowledge of cosmetic regulatory frameworks - Health Canada Cosmetic Regulations, FDA cosmetic and OTC oversight (including MoCRA)
• Experience managing Certificate of Analysis (COA) review and documentation across raw materials and finished goods
• Experience working with contract manufacturers and conducting or participating is supplier quality assessments
• Strong written communication - you'll be producing deviation reports, audit findings, and CAPA documentation regularly

Education

• Bachelor'sdegreeinchemistry,biology,food science,biochemistry,pharmaceutical science,orarelateddiscipline
• Familiaritywithcosmetic
  
  GMP(ISO
  22716)
• Flexibleworkenvironment(remote/hybridoptionswhereapplicable).
• Inclusiveanddynamiccompanyculturewithteam-building events.

Joinusinredefiningbodycareandmakinganimpactinthebeautyindustry!

Bushbalm is on a mission to solve common skin concerns the beauty industry has long ignored.

Think ingrown hairs, dark spots, razor burn and more.

We're striving to be the #1 product line focused on bikini line skincare.

Why Join Us

Since 2016 we've grown our team with industry experts and skincare enthusiasts. Bushbalm is in such a unique place, as we're in the heart of beauty and crossed with e-commerce.

By joining you'll understand what goes into a fast growing direct-to-consumer beauty company.

Ottawa, Canada

We do have staff who work remotely, but our HQ is in downtown Ottawa.