Quality Auditor at CCTS

Job in Ottawa, Ontario, Canada

Listing for: Commission for Complaints for Telecom-television Services (CCTS-CPRST)

Full Time position
Listed on 2026-08-04

Job specializations:

Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager

Salary/Wage Range or Industry Benchmark: 55000 - 60000 CAD Yearly CAD 55000.00 60000.00 YEAR

Elevate your career as a Quality Auditor with CCTS, where you’ll analyze complaint data and ensure service quality in the telecommunications sector. This full-time role offers competitive compensation and excellent benefits.

CCTS is on the lookout for an analytical Quality Auditor to join their Quality Assurance team. You will be responsible for auditing and assessing complaint trends, ensuring data accuracy, and conducting quality assessments. Your analytical skills will directly impact the effectiveness and consistency of services provided to Canadians.

Key Responsibilities:

• Audit and assess complaint data for trends

• Conduct quality assessments on services delivered

• Ensure application of standardized quality frameworks

• Flag patterns to management for process improvement

• Support additional quality assurance projects as required

Requirements:

• Minimum diploma, preferably in a related field

• Two years’ experience in auditing or quality assurance

• Telecommunications industry experience is an asset

• Bilingual (French/English) preferred

• Proficiency in MS Office applications

Bring your analytical mindset and attention to detail to make a tangible impact at CCTS as a Quality Auditor.
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