Resident Services Coordinator

If you’re a passionate go-getter with a keen interest in real estate, we want to hear from you! With a range of full-service real estate offerings including property management, development, investment and asset management, and leasing, Colonnade Bridge Port has built a reputation of excellence in the real estate industry. We service a portfolio of state of the art commercial, residential, and mixed-use properties in Ottawa, Gatineau, the GTA, and Southwestern Ontario, and Atlantic Canada.

As we continue to grow and expand our business, we are looking for talented and driven individuals to join our dynamic team. Our people are what drives our success as an organization. Read on to discover how our Resident Services Coordinator opportunity may be right for you!

Reporting to the Senior Manager, Residential Marketing, the Resident Services Coordinator is responsible for overseeing the day-to-day functions of the building and delivering exceptional customer service to our residential community. This role is vital to maintaining a high standard of resident satisfaction and supporting operational efficiency.

Acting as the first point of contact for residents, the Resident Services Coordinator will manage and support team activities while also taking an active role in coordinating service requests, move-ins, administrative functions, and community engagement.

• Act as the first point of contact for residents in the building and providing a high level of customer service.
• Respond to a wide variety of resident inquiries and service requests, providing timely resolutions with a focus on customer satisfaction.
• Oversee and coordinate maintenance requests, working closely with residents and operations teams to ensure prompt communication and follow-through.
• Collaborate with Marketing to ensure appropriate building communications and newsletters are administered across the portfolio.
• Manage the resident move-in/out inspections, elevator coordination, guest suite management, and welcome orientations.
• During high volume times, assist the Leasing team with move-in inspections and key pack preparation.

• Maintain accurate and up-to-date resident records in YARDI, including contact details and emergency information.
• Administer resident satisfaction surveys and collaborate with the Property Manager to implement service improvements.
• Manage bookings and logistics for building amenities, ensuring a seamless reservation experience.
• Monitor the appearance and cleanliness of the administration office and shared amenity spaces, supporting the overall presentation of the property.

• In collaboration with the Marketing team, champion resident engagement by supporting and attending and helping to coordinate community events that promote inclusivity and connection.
• Assist with resident conflict resolution, acting with professionalism and empathy to mediate concerns and foster harmony within the community.
• Maintain a thorough understanding of property offerings, amenities, and policies to effectively respond to resident inquiries.

• Ensure timely and courteous responses to phone, email, and in-person inquiries.
• Uphold a high level of professionalism and customer service in all resident interactions, reinforcing a positive image of the property and company brand.
• Collaborate with the marketing team on resident-focused campaigns and events, including occasional evening and weekend availability as required.

Additional duties as required.

• 1-3 years of previous customer service experience required, ideally in property management or hospitality.
• High school diploma (or equivalent)…