Leasing & Tenant Services Administrator

Leasing & Tenant Services Administrator | Contract | On-Site | Ottawa Details Contract : 6 Months (potential to extend or convert permanently)

Schedule:

Full-Time, On-Site (Monday-Friday, 8:30am-4:30pm)

Location:

Ottawa Rate: $23-28 per hour

The Opportunity We are seeking a customer-focused and highly organized Leasing & Tenant Services Administrator to support a busy residential property management office in Ottawa. This role will serve as the first point of contact for residents and visitors, assisting with tenant inquiries, service requests, leasing administration, and general office support. The successful candidate will thrive in a fast-paced environment, enjoy interacting with people, and have the ability to manage multiple priorities while maintaining a professional and weing presence.

This opportunity is ideal for an individual with strong administrative and customer service experience who enjoys supporting both property management operations and resident services.

Key Responsibilities

Serve as the first point of contact for residents, visitors, and prospective tenants visiting the management office

Answer iing phone calls, monitor voicemails, and respond to tenant emails and inquiries in a professional and timely manner

Receive, document, and triage maintenance requests, lease inquiries, rent-related questions,plaints, and service concerns

Coordinate service requests with property management, maintenance, and leasing teams while providing ongoing updates to residents

Follow up with residents to acknowledge concerns and confirm service request resolutions

Assist residents with Rent Café and other tenant portal inquiries

Process rental applications, tenant documentation, correspondence, and leasing administration activities

Support move-in and move-out coordination, including key handoffs, wee packages, and record updates

Maintain organized digital and physical tenant files, records, and documentation

Monitor and manage shared inboxes, ensuring requests are actioned, prioritized, or escalated appropriately

Assist with scheduling, notices, residentmunications, and administrative support activities

Handle sensitive resident concerns with professionalism, empathy, and strong de-escalation skills

Maintain a professional, weing, and customer-focused reception area

Support the Property Management team with various administrative projects and ad hoc tasks as required

Contribute to reducing administrative backlogs and improving overall resident service delivery

What You Bring

3-4 years of experience in administration, customer service, reception, leasing support, tenant services, or residential property management

Previous experience working in amunity-facing or customer-focused environment with high volumes of inquiries and walk-in traffic

Strongmunication skills with the ability to remain professional, patient, and solution-oriented when handling resident concerns

Proven ability to de-escalate situations and deliver exceptional customer service

Experience coordinating service requests, documenting issues, and following up on resolution status

Strong organizational, multitasking, and prioritization abilities with exceptional attention to detail

Experience with Rent Café, Yardi, App Folio, Building Link, or similar property management software is considered an asset

Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel

Ability to work independently while contributing positively to a collaborative team environment

Experience with in residential property management, leasing, tenant services, or housing environments is preferred

Knowledge of Ontario residential tenancy legislation and affordable housing environments is considered an asset

Bilingual English and Frenchmunication skills are considered a strong asset

What You Need to Do Now If you meet the requirements and are interested in this opportunity, please apply directly.

Thank you for your interest. Only candidates selected for an interview will be contacted.

This posting represents an existing vacancy within the organization.

AI tools may be used as part of the screening process.