Guest Service Representative- Part Time

Job Title

Guest Service Representative – Part Time

Join Cushman & Wakefield as a Guest Service Representative. The role is based in Ottawa, Ontario, Canada, and requires efficient, customer‑focused performance in a retail and hospitality environment.

• Demonstrate exceptional customer service to all patrons and tenants, being knowledgeable about the property and its offerings.
• Sell Mall Gift Cards, including
  • daily deposits
  • shift reports and logs
  • distribution of gift‑with‑purchase items
• Manage telephone, email, and in‑person inquiries.
• Perform opening & closing duties as directed by the Guest Services Supervisor.
• Prepare and manage various customer tracking initiatives.
• Provide customer assistance with all available mall services.
• Assist other mall personnel (security and maintenance) to maintain a safe and clean environment.
• Assist with on‑site promotions and events as directed by the Marketing Director.
• Cultivate relationships with the shopping centre’s retailers and stay abreast of product offerings and store promotions.
• Respond professionally to online customer service inquiries on KIPSU.
• Monitor mall events, retailer sales, and promotions and communicate updates to social media platforms as directed.
• Collate documentation for mall distribution, banner coordination, compiling and updating store and directory information, ballot counting, and assist with display set‑ups.
• Maintain cleanliness and organization at the workspace.
• Ensure appropriate levels of inventory for administrative supplies and gift cards.
• Perform other duties as assigned by the Guest Services Supervisor.
• Ensure customers leave the shopping centre satisfied with all their needs met.

• Excellent customer service skills with a drive to go above and beyond.
• Superior written and oral communication skills.
• Ability to work in a team environment.
• Basic computer skills – Microsoft Office.
• Competent with social media platforms such as Facebook and website management.
• Availability to work days, evenings, and weekends per centre operating hours.
• Accountable and punctual.
• Creative and self‑motivated.

The compensation for this position is: $17.60 – $17.60 CAD hourly. The company will not pay less than minimum wage for this role.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier‑free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to c with the job title and location in your message.

Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation durant le processus d’embauche, veuillez soumettre votre demande par courriel à c en mentionnant le titre de poste et le lieu de travail.

Ottawa, Ontario, Canada