Store Manager, Retail & Store Manager

Job summary

As a member of the stores’ Management team at 1170 Heron Road Ottawa, the Store Manager contributes to success in the store by providing a consistent retail floor presence and direct support to the Department Managers. Reporting to the General Manager, this role ensures customer satisfaction and retail execution that meets the performance expectations. This role involves a close working relationship with the Dealer/Owner, General Manager and Department Managers.

The Store Manager works up to 5 shifts a week between the hours of 7:00 am (if opening the store) and 9:30 pm (if closing the store). As part of the Management Team, you will be working at a minimum every second weekend on a two-week rotation with the Management Team and closing the store no more than 3 shifts/week.

This position is to fill an existing role in the store.

Benefits:

• An amazing team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Ongoing training and learning
• Group benefit plan (conditions apply)
• Working for a locally owned business
• And much more!!

Responsibilities:

• Foster a culture that values excellent customer experience.
• Reinforce the need to prioritize customers and set up realistic expectations on task delivery through retail metrics.
• Provide a strong floor presence and interface regularly with customers to assess customer experience.
• Achieve sales goals, productivity and customer experience targets set by the Associate Dealer/General Manager.
• Plan and manage work and projects in all areas of the store.
• Train, assist, coach, encourage, motivate, inspire and support the Management Team to meet established objectives and target for sales and profitability in their respective departments.
• Analyze the Management Teams’ performance, provide informal and constructive feedback, and recognize achievements and efforts.
• Help with the store opening and closing responsibilities.
• Assist in selecting and orientating new employees and managers.
• Communicate and ensure compliance with company, store and department policies, as well as health and safety programs and regulations.
• Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction at the highest possible level.
• Develop community relations in order to build and enhance the image of Canadian Tire.

Requirements / Skills

• A minimum of 3 years of experience of retail execution and operations in a senior management role
• Excellent knowledge and understanding of retail and financial principles
• Excellent knowledge of market trends and competition in the retail and automotive service industry
• Ability to understand and operate point of sale equipment and inventory computer systems
• Ability to plan, organize, communicate, delegate and follow up team member activities and projects
• Entrepreneurial, results-oriented and team-oriented
• Strong communication and organizational skills
• Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
• Ability to work shifts (days, evenings, week-ends and holidays)
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to operate cash register, process customer returns and operate self-checkouts
• Ability to: complete all tasks associated with Party City, cutting keys, Sharpening Skates, Creating Passport Photos and similar task
• Strong computer skills
• Ability to work in a fast-paced environment

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.