Corporate Store Supervisor II - Temp

Job Description Position Summary

The Corporate Store Supervisor II is responsible for directly working with the Corporate Store Manager and the retail store team to ensure service excellence, business profitability and team collaboration. The Corporate Store Supervisor II assists in the leadership of the store’s day‑to‑day operations, achieving operational efficiencies, profitability and customer satisfaction. This position also promotes and maintains workplace wellness and health and safety, through active compliance with all workplace health and safety policies and procedures.

• Project/Task Management
  • Perform and supervise store opening and closing procedures, including arming and disarming store alarms, balancing tills and float, daily safe audits, and delivering the daily deposit to the nearest TD Bank.
  • Operate the cash register and POS system, administering Corporate Store Supervisor II POS functions as required.
  • Manage transactions and the cash register with honesty and integrity.
  • Restock store shelves, barrels, tubs, and displays.
  • Place Warehouse and Direct Store Delivery (DSD) orders and facilitate receiving, including tracking expiry dates.
  • Submit daily and weekly paperwork to Corporate Office.
  • Ensure stores are "closing to open" and maintain visual/merchandising standards throughout the day.
  • Work with the Corporate Store Manager to manage labour and create weekly work schedules to budgeted staffing models.
• People Management
  • Recognize trends of underperformance and strong performers with the Corporate Store Manager.
  • Ensure clear, documented, and executed performance improvement plans.
  • Resolve issues proactively with store staff and report unresolved issues to the Corporate Store Manager.
  • Ensure the store team performs their job to company standards and holds them accountable for non‑compliance.
• Coach and motivate staff to perform their duties to the best of their abilities.
• Lead staff and ensure that Bulk Barn Foods Limited standards are upheld.
• Assign staff break times in compliance with company policy.
• Delegate tasks and duties among employees to meet company expectations and timelines.
• Follow‑up with employees to ensure tasks are executed correctly and timely.
• Lead and assist staff in performing day‑to‑day tasks.
• Maintain a healthy and safe working environment.
• Support successful trainings, performance management meetings, and staff meetings.
• Set high expectations for excellent customer service and hold the team accountable to measurable results.
• Assist customers in a manner that exceeds expectations.
• Ensure the store is kept clean at all times, adhering to cleaning schedules for floors, barrels, fixtures, windows, utensils, bathrooms, exterior, and interior.
• Motivate the team to achieve and implement changes as necessary for success.
• Ensure bins, tubs, and shelves are full and clean.
• Customer Focus
  • Employees must comply with operating standards and actively engage with co‑workers and customers to achieve store results.
  • Drive the team to deliver outstanding service beyond the norm.
• Communication
  • Communications must be professional, timely, thorough and proactive.
  • All communications delivered consistently to store team members.
  • Customer communications should be friendly and productive, encouraging repeat business and increased sales.
• Promote and maintain workplace wellness, health and safety through compliance with policies and procedures.
• Any other duties as required.

• High School Education or Equivalent
• Handler and Food Safe Certification, an asset
• Standard First Aid Certificate, an asset
• 3 years’ experience working in a retail environment (food retail experience is an asset)
• 2‑3 years’ experience working under pressure, multi‑tasking and managing time
• Working knowledge of Microsoft Office (Word, Excel and Outlook)
• 2‑3 years’ experience leading and supervising a team
• 2‑3 years’ experience handling confidential information in a professional environment
• 2‑3 years’ experience servicing and resolving customer concerns
• Ability to exercise flexibility, initiative, good judgement and discretion
• Professional demeanor with strong interpersonal skills
• Positive and customer‑service oriented

Job Type: Temporary, Full‑time.

Schedule:

Must be available to work a flexible schedule that includes early mornings, days and evenings, Monday through Sunday. 35 hours per week.

Bulk Barn Foods Limited is an equal opportunity employer that values diversity in the workplace. Accommodation is available in accordance with the AODA, if requested.