Operations Manager at LCBO

Elevate in-store experiences as the Operations Manager at LCBO in Ottawa. This leadership role emphasizes customer service, team development, and results-driven retail operations.

As an Operations Manager, you will lead the store's dynamic team, implementing a customer-centric approach to retail. Your expertise in financial management, inventory control, and merchandising will drive operational excellence. Enjoy a hands-on role on the floor while empowering staff through mentorship and feedback.

Key Responsibilities:

• Drive customer-first experiences throughout store operations

• Manage inventory, sales forecasting, and financial reporting

• Mentor and coach team members for success

• Ensure compliance with health, safety, and environmental policies

• Foster a collaborative team environment and community involvement

Requirements:

• 5+ years in retail roles such as Store Manager or Assistant Manager

• Familiarity with unionized employee leadership is an asset

• High school diploma; business management education preferred

• Proficiency in Microsoft Office and workforce management tools

• Ability to work flexible schedules including evenings and weekends

Lead the LCBO team in Ottawa, enhancing customer experiences and operational efficiency.
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