Keyholder; Nepean

Positions

We are currently hiring for all positions:
Bud tenders (5-6), Keyholders (1-2). In the coming year, we will also likely hire an Assistant Manager – and want to hire/promote someone who is already on the team (including paying for your AGCO Manager’s License).

We are opening this Spring (hopefully mid‑May!), and will be open 7 days a week. We are hiring for both Full (40 hours per week) and Part‑time roles (anywhere from 15 – 35 hours per week), in mornings, afternoons, evenings and weekends. For the candidates who show exceptional skills, experience, dedication and trustworthiness, we will do our best to create a set schedule for you.

• Your strong sales experience (friendly, outgoing, natural conversationalist)
• Your retail store knowledge (in any industry)
• Your exceptional trustworthiness, including a diligent and responsible attitude
• Your ambition to continually learn, grow and develop expertise
• Your humility to acknowledge when you don’t have all the answers
• Your ability to learn and consistently follow all regulations associated with the legal sale of cannabis
• Your desire to contribute and create something great
• Your commitment to a project/goal and seeing it through
• Your strong, demonstrated work ethic and high attention to detail
• Your flexibility to new and evolving situations
• Your exceptional customer service and relationship‑building skills
• Your proactivity in anticipating both customer and business needs
• Your excellent organization and time management skills
• Your habit of positivity
• Your kindness and adaptability to others who are different in their knowledge, experience, vocabulary and motivations
• Your understanding of behaviours that create a great workplace

Summary
To drive sales of cannabis products, support the safety, cleanliness and organization of the store, help the long‑term growth of Out & About Cannabis brand, and fulfil all opening and/or closing procedures of the store when required.

• High school diploma
• Regular (daily) access to a mobile phone and/or computer, with email
• A current or the ability to obtain Can Sell certification before starting work
• A clean background check (by law, we must conduct a background check before hiring you)
• 2+ years of professional experience that demonstrates you can and will perform your Budtender responsibilities well

You will stand‑out if you also:

• Can show how you meet the “Attributes of a Great Out & About Team Member”
• Have prior experience working at a cannabis retail store
• Have your Can Sell certification
• Have strong knowledge of cannabis strains, their effects and their chemical composition

Starting at $18.50/hour, with the potential to increase if your performance is stellar and as the business can afford it. You will also have annual reviews where your wage will be evaluated and adjusted, where possible and as warranted by your overall performance.

• Arrive in time to open the store and start preparations for the day.
• Close the store at the end of the day, after completing all closing procedures.
• Exude a warm, friendly, and welcoming disposition to customers as they arrive.
• Thank customers upon their departure from the store.
• Always be willing to help, assist and direct customers within the store and elsewhere.
• Walk customers through the store and answer any questions they may have.
• Educate customers about cannabis.
• Help customers choose appropriate products based on their needs, preferences, requests and budgets.
• Suggest additional products and build sales, based on customer suggestions.
• Troubleshoot any product questions/issues.
• Assist with and execute daily store operations incl.: processing customer transactions through the store POS system (cash and credit cards), showroom maintenance and overall store cleanliness and organization.
• Stay knowledgeable on new products, changes in laws and industry trends.
• Stay abreast of new cannabis products on the market as well as the latest industry trends through provided professional development channels – and personal research.
• Understand all policies regarding legal cannabis sales and proper ’ing practices.
• Maintain high awareness of store menu offerings to best answer customers’ questions.
• Maintain awareness of and adhere to all store policies and procedures.
• Communicate any customer/team issues, comments and complaints to Management.
• Ensure a safe working area for the team and customers.
• Follow all company COVID‑19 procedures.
• Ensure that the sales floor is adequately stocked.
• Assist with other duties when necessary, such as peak service times.

Out & About has an Accommodation Policy and associated Procedures.